OVHcloud USReviews of us.ovhcloud.com

Working with OVH for a couple of years. Poor site effectiveness, terrible support. Need to pay for IP addresses, changed the payment method as my card has expired, and: money not withdrawn, support does not answers for a few hours; my site does not work. According to your request: ticket number is 417301. UPD1: money has been withdrawn, but we are stil out of services. Is that a good support? UPD2: it becomes more and more idiotic. You support in live chat:This is our billing team who are actively engaged on this ticket; they are not on live chat - continue to correspond for updates at your email as they reach out. Me: I don't get it. It is said in the ticket: "We have escalated this to our Digital Tools teams"/ Why billing team and how should I contact them via ermail? And still nothing happens.

scam company. just added a us. to the domain to try and hide from their negative reviews and pad this on with the fake 5 star reviews. Trust pilot should combine these accounts to prevent them from scamming people

Firstly, have an issue after migrating from one OVH server to the new one, where the server for whatever reason just crashes everyday at 1-3am, with no reasoning, they said they would monitor the situation, but never did, so I bought a new server and moved across to it, they will now not cancel my old server as it was in a 12 month commitment (I only bought this server about 2 weeks ago) so they care more about keeping me in a 12 month commitment (I have already been an ongoing customer for over 4 years) then allowing me to move servers? Secondly to all this, the new server I purchase it stated every single step of the way that the setup was free, it showed nowhere that that I would have to pay for setup, but then they just charge $75 setup. It was a promotion which stated everywhere step of the process I went through that it was free, I have also taken pictures and evidence of this, yet they respond to me with a picture from a section of the website I never went to to buy the product that it only applies to 1st time buyers, I mean you'd never know unless you specifically went to some deal section on the website. But if you go the normal route of Dedicated Servers > Game Servers it'll just show you it's free setup with any commitment, never does it show you have to be a first time customer. Overall I'm pretty much done with this company, I spend over $2,000 a year with them, and they pretty much don't care about you as a customer at all. Their support is also all over the place with different departments that are unable to help or don't know how to help, just scattered all over the place. Really not the type of company you want to work with.

Certain this company is scamming, I have never used us.ovh.cloud and never intend too. I have received multiple emails stated I owe $500, $1160, $1500 but have never ever used this service. I have attempted to access the account but I'm unable to access as when I do a password reset nothing comes through, their twitter team never response. I've got 3 emails saying I've logged in from various locaations not even in the same country as me. There's no way to contaact their support without signing in. Absolutely useless, hopefully someone contacts me.

I've been a customer for years. Out of the blue OVH shut down my server and said no appeal was possible. No response to my support inquiries on Twitter, Facebook, LinkedIn, by email or by chat. Account ID 0610-0008-33

You get what you agree to pay for, and they'll charge you twice as much as what you agree too! The customer service ignores multiple complaints about invoices not processing, too many of the support are outright rude and lack customer service skills. They know how buggy their interfaces are... don't ever use them for anything critical.

We have been working with OVH USA for many years, but lately we are having problems with support. Support staff are not solution oriented. No respect for customers. They disrespectfully hang up without responding to support requests. We also have support requests that have not been resolved for 5 months. (ticket 332822 and 271381) We will report this to the management team. Staff behavior is not nice.

I recently realized I was getting emails from OVH stating my services are suspended pending deletion with a countdown. Due to outstanding invoice. Apparently they have been sending the email everyday updating the countdown . When I noticed the countdown showed me I still had 3 days remaining until deletion. I went into my Control Panel to pay the invoice before deletion & for some reason OVH wasn't taking my payment , tried to generate a new purchase order & it was re-routing me back to the dashboard . I have tried 4 different payment methods & contacted my bank , them telling me they don't see anything on their end. At this point, my service is about to get deleted & I have the money to pay but OVH doesn't want to accept it. So with no other options I contacted support. As we are in year 2023 now OVH Support for US Accounts has been the worst support ever! Live chat is always disable , they don't have a number to contact them, they inform you on their site to DM through twitter , but their twitter account hasn't been active since 2017. The only support I was able to reach was for OVH outside of the US Accounts , which they informed me they couldn't assist. So now my only options is to create a ticket & wait through email. Which I should mention is a terrible way to do support specially for people inn urgent matters, specially if it takes OVH days to respond..... Anyway the day I noticed my payments wasn't working I contact support VIA ticket. 3 days ago..... Today, my service got deleted due to not being able to pay my bill & still waiting on support to help me pay my bill.... I am extremely frustrated as I had very important information on my service , which no , isn't backup. The fact that I wanted to prevent this & OVH giving me billing issues & support not responding causing it to get deleted is very upsetting. I am currently STILL waiting for a response for a solution to get my service back or at least the data on my service. If support would of responded in a timely manner to assist , my services wouldn't have been canceled... I have been waiting & trying to make a payment for 3 days now for it to of just got deleted a few hours ago.... Is there any support I can get to help me with this matter? I have tried everything....