OVHcloud USReviews of us.ovhcloud.com

I tried to contact support about something relatively simple. The website says to use Twitter. (?!?) Doing so obviously doesn't reach anyone who responds, I don't know why this is even listed as an option. Then, going to open a support ticket, the site is just flat out broken, you can't submit the ticket, it just keeps clearing required fields. Then when you launch a different browser and pray for it to work, it claims to have opened a ticket but none appears in your queue. Whatever, I'm over it, shopping for a new DC because this is just ridiculous.

Recently, I wrote a public review about OVH US. In the meantime, they closed the internal ticket as "resolved" without having resolved anything and without any apology for the mess caused. Instead, the reputation management took over here on Trustpilot what is worth a dedicated review: 1. The “grace period” mentioned for paying invoices at OVH US is 7 days by default, so the due date is effectively the 7th. You may also call it the deadline. Afterwards, as the reputation management confirmed publicly, the server gets suspended and, “shortly after this”, terminated with unclear exact deadlines and TOS. So operating a server at OVH US is a high risk as you will lose all your data if you - for whatever reason - failed to pay your invoice within 7 days, even if you opened a ticket in advance to get one or two days extension. 2. The reputation management ignored the highly unprofessional demand of their web chat to provide screenshots of your local machine for identification while being logged in to their system. Furthermore, they ignored the fact that the chatters promised the billing department could extend the payment deadline, while the billing department refused and declined being able to do so. 3. In contrast to the statement of their reputation management, their practices go far beyond what is “pretty common for IaaS providers.” The most trustworthy and relevant competitors in their region, such as Leaseweb and Interserver, have an actual deadline of about three weeks (see my other reviews). 4. Furthermore, OVH US is not a global operator at all; they only provide servers in the US at two locations, actually one location (Hillsboro) for dedicated servers. Entities on other continents are mainly managed by OVH in France, which is legally a completely autonomous entity; they both just operate under the name OVH. 5. Regardless of where the chatters of the web chat are located, reputation management confirmed that their chatters are a third-party provider, having access to all of your personal data. Thus, it's out of their control from where they actually work and which data protection rules they adhere to. 6. Reputation management failed to address the total mess that their support caused. Instead, they continued their presumptuous behavior in teaching an already troubled customer even more, blaming the customer publicly for being responsible for the mess and not understanding how things are running in the IT business. The conclusion: They either use a very poor AI for generating their ticket responses as well as for their online reputation management - or they intentionally act in such an aggressive, presumptuous and unprofessional manner! As a consequence, I will terminate the contract at the earliest date possible. Whatever they come up with here again, it will be ignored! My previous two-star rating now ended up being a one-star rating with the strong recommendation: Stay away from this provider! q.e.d.

I decided to purchase a VPS from OVHcloud and faced serious issues from the start. When I received the server, I discovered that all the provided IPs were listed on blacklists, which directly impacted my ability to send emails and use the server properly. When I reached out to them for help, I was directed to the Abuse team, but I received no response when I asked about the possibility of getting additional IPs, they told me they could not guarantee the cleanliness of the new ones. It is clear that the company is aware that all of their IP addresses are blacklisted, yet they did not offer any effective solution. Moreover, their policy does not offer any refunds, even if the service is subpar I am extremely disappointed with this experience, and I believe this company is not reliable enough to provide quality cloud hosting services. If you're looking for a VPS provider, I recommend looking elsewhere for better support and a more transparent, fair policy.

OVH is an extremely irresponsible service provider. My server order has been pending for over 72 hours without any action. During this time, I reached out to their support multiple times, only to receive vague and dismissive responses. Their lack of accountability and professionalism is truly disappointing. A company that operates this way has no place in the industry. Avoid them at all costs!

My experience with OVHCloud has been frustrating from the start. After purchasing a server, my account was put on hold for over 48 hours with no clear updates from support. I had to follow up multiple times before they finally verified my account. Once I finally got access to my server, I checked the reputation of the assigned IP before configuring anything and it was already listed on multiple blacklists. I requested a clean IP, since I hadn’t even used the server yet, and it wasn’t my responsibility to deal with previous issues. OVHCloud’s response? "We can’t do anything. If you don’t like it, cancel the service." What kind of company assigns blacklisted IPs and expects the customer to fix them? Why don’t they verify IPs before handing them out to users? I wasn’t asking for a favor. I was paying for a service that should work properly from the start. If you’re looking for a reliable provider, avoid OVHCloud. Their slow verification process is frustrating enough, but worse, they assign unusable IPs and take zero responsibility when you ask for a fix.

Ovh us is super useless. I was promised by my account manager get me out of the commitment adter just 3 days of testing due to poor routing to europe and he ghosted me and cs is more then useless. I have already cancelled my card on file and will not be paying any future invoices. Consider this a warning. Save your money and find a better provider. Customer code 0380-0009-00

I received a lot of information that the company would be ideal for migrating servers, due to its stability and speed. However, during the process, my account was disabled out of the blue, they did not respond to the support email, and when it was my turn in the support queue, they did not want to assist me, and I waited for hours. All of the client servers were offline. This is truly disrespectful and careless. I do not recommend them. The company does not care about all of its clients. They are extremely irresponsible. Recebi muitas informações de que a empresa seria a ideal para migração dos servidores, por estabilidade e rapidez. Mas durante o processo, minha conta foi desabilitada sem mais nem menos, não responderam o email de suporte, na minha vez na fila de atendimento não quiseram me atender, fiquei horas aguardando. Todos os servidores de clientes ficaram offline. Um verdadeiro descaso e desrespeito, não recomendo. A empresa não liga para todos os clientes. São severamente irresponsáveis.

OVH is a great service provider. My previous OVH VPS, before the US expansion was great 4 stars, because my HS French helped when I called support, otherwise 5 stars. Allocation of my second VPS in the US was a perfect 5 stars, until renewal time, when I was presented a bill for 68 cents and next month the current price for the VPS. When I asked via support to renew the contract beyond one month: I was informed: "Even though you were able to choose to pay in full when you subscribed to the subscription, you cannot pay in advance for its renewals. This is because OVH cloud US does not offer commitments for VPS starters." The monthly amount offered was what I was paying... Kudos for no increase, but DUH, add a few dollars and extend my contract period. But alas, a single VPS is not important to a company that lost all of the data 3 times stored, in a single fire. I have never seen a company so eager to loose a customer. Rather than offer a term contract, they preferred to abandon a loyal customer and resort to monthly payments as their only offer, ignoring the additional monthly credit card transaction fees and near-guaranteed profit margins.