Michael B.
Incredible Customer Service
Had someone from OVH, Kelsey Segerson, reach out to me unsolicited just to check on my services I had with them. I am by far not some giant enterprise corporation, just have a few dedicated servers, so the chances of a company even caring about someone on my level are pretty slim. Despite that, she reached out to me to see how my services were and if there was anything I needed. Ironically I was indeed dealing with an issue on my smaller box having some packet loss downstream that I had been working with OVH on for a while trying to resolve. Kelsey had not even contacted me in regards to that specific box (she actually had asked about my main box) but being frustrated with my issues on that smaller box I just laid into her with my rant and frustrations. She immediately jumped into action and got me taken care of. I will save you all the details (moving boxes etc.) but when I sent my rant back to her I got a response within mere minutes. And every response that followed was within minutes of my replies. In less than an hour she turned a very frustrated customer into an extremely happy one and quite honestly just made my day complete. OVH if anyone in management reads this, I can honestly say I was searching for a new place to put my secondary box (again, my main one has always been flawless) out of frustration and just got tired of dealing with trying to trouble shoot it. This Kelsey quite literally saved you a customer with nothing more than a simple email inquiry. Keep her. Hire more like her.
Response from OVHcloud USAug 5, 2022
Hi Michael, thank you for the time you took writing this great piece of feedback. Kelsey rocks indeed! We are happy to have you as a customer and are looking forward to seeing your business grow with OVHcloud US. Pascal




