Meest USAReviews of us.meest.com

DO NOT BELIEVE THEM when they tell you, “Insure it for the minimum amount.” I sent a package containing tools and personal belongings, and it arrived in a condition that looked as if someone had been playing football with it: the heavy-duty DeWalt plastic tool boxes, which are designed to withstand serious loads, arrived cracked and badly damaged, and I honestly cannot imagine what was done to these boxes during transportation to leave them in such a condition. The Milwaukee tools were also damaged, with plastic parts broken off and holders and key organizers damaged; basically, everything inside was broken or damaged. I contacted customer support, but instead of properly resolving the problem, I was essentially told that it was just a plastic box and that plastic can crack. Guys, DO NOT BELIEVE THEM! If you are shipping anything valuable, insure it for its real value, take photographs of everything before shipping, photograph the packaging, and make sure you ask about all the conditions several times. Because when your package arrives destroyed, you may find that proving anything is extremely difficult. In my case, I am now being told why damage to a plastic box is supposedly something normal. I simply cannot understand how packages can be handled so carelessly that heavy-duty DeWalt boxes and Milwaukee tools arrive in this condition. I am extremely disappointed with the way the customer is treated and the way other people’s property is handled. Do not rely on verbal promises: insure your belongings, take photographs, and keep all documents, otherwise you may receive nothing for your damaged items. Перевод на русский: НЕ ВЕРЬТЕ, когда вам говорят: «Страхуйте на минимальную сумму». Я отправил посылку с инструментами и личными вещами, и она пришла в таком состоянии, как будто с ней играли в футбол: прочные пластиковые ящики DeWalt, которые предназначены выдерживать серьёзные нагрузки, пришли с трещинами и серьёзными повреждениями, и я честно не представляю, что нужно было делать с этими ящиками во время перевозки, чтобы привести их в такое состояние. Инструмент Milwaukee тоже пришёл повреждённым: отломались пластиковые детали, были повреждены держатели и холдеры для ключей; фактически внутри всё было разбито и поломано. Я обратился в службу поддержки, но вместо нормального решения проблемы мне фактически объяснили, что это всего лишь пластиковая коробка и что пластик может треснуть. Ребята, НЕ ВЕРЬТЕ! Если отправляете что-то ценное — страхуйте на реальную стоимость, фотографируйте всё до отправки, фотографируйте упаковку и обязательно несколько раз уточняйте все условия. Потому что когда ваша посылка приходит разбитой, оказывается, что доказать что-либо очень сложно. В моём случае мне теперь объясняют, почему повреждение пластиковой коробки якобы является обычным делом. Я просто не понимаю, как можно настолько небрежно обращаться с посылками, чтобы прочные ящики DeWalt и инструмент Milwaukee приезжали в таком состоянии. Я крайне разочарован отношением к клиентам и обращением с чужими вещами. Не полагайтесь на обещания на словах: страхуйте свои вещи, фотографируйте всё и сохраняйте все документы, иначе за повреждённые вещи вы можете не получить ничего.

Absolutely terrible experience with Meest. Stay away from this company. I paid about $80 to ship my package internationally. The destination customs refused the shipment, so I requested that it be returned to me. Instead of offering a reasonable return option, Meest demanded over $500 just to send my own package back. Think about that: it cost around $80 to ship it in the first place, but suddenly they want more than six times that amount for the return. This makes absolutely no sense and feels like customers are being held hostage once the package is in their system. The package was never delivered to the recipient, yet I’m expected to pay an outrageous amount just to get my own property back. I would never use Meest again and I strongly recommend that others choose a different shipping company. If something goes wrong with your shipment, be prepared for shocking fees and terrible customer experience.

Careless package handling and awful customer service Please avoid them at any cost. We were reckless enough to use Meest while moving from the UK to the US. I can't imagine what they were doing with our boxes and suitcases, but almost all our carefully packed and cushioned plates and glasses broke to pieces. Then, one of the boxes with books arrived ALMOST EMPTY. When we tried to raise a reimbursement claim following their own guidelines posted ONT THEIR OWN WEBSITE, they first ignored emails and call, and when we finally managed to contact them, they simply reinvented the rules. We obviously didn't manage to get our money back. Very disappointed.

Disgusting service! Meest hid my parcel for 30 days in Ukraine. Absolute negligence and terrible customer service by Meest America / Rosan. My parcel CV950003705US arrived in Ukraine, but the company kept it at their internal warehouse for 30 days without registering it in the database. Rosan support confirmed they couldn't see the parcel. Only after I filed an official complaint, they finally moved the parcel to the customs queue, where it is stuck again. They lied about customs delays to cover up their own internal failure and warehouse mess. I demand a full 100% refund for the international shipping cost because the delivery terms were completely violated due to Meest's fault! Update :They found my package after 30 days of loss. It passed customs 5 days ago, but Meest STILL refuses to ship it to me and forces me to wait. Total disrespect to the customer.

I shipped a package from USA to overseas through Meest and declared an iPhone on the official customs declaration form. When the package arrived the iPhone was missing. I filed a claim on June 12, 2026. For nearly a month I received zero response no email, no phone call, nothing. When I called they told me to wait for an email that never came. When I left a Google review explaining my situation, instead of helping me they responded with laughing emojis 😂😂😂 and suggested someone in your country stole it. This is how they treat customers who have been robbed.

Compared several services and Meest had the best rates for shipping to Poland.

Writing one more review becuase of the frustration and the time consuming this company has done to us. The worst customer service and experience in my entire life. After 3 and more weeks package has not been deliver going around America with 3 duplicate labels and one more label for same package. Not to mention this is international package. I spoke with Andrew the manager and every day another story and is another day, he is telling us story for little kids, like accidentley they put 2 tracking labels and the old tracking was scenned and they repeted the same mistake 2 times, comon. I think they stole the package and trying to blame on fedex but they have the package. MY advice, STAY AWAY FROM MEEST especially if you are sending to North Macedonia! Save your time, money, stress and your nerves, Btw the package never got deliver still going in circles after 21 days.

My family in Poland always receives the boxes I send on time. There is never any damage to the contents and the prices are very good. Keep up the good work guys!