Haus of Interiors USAReviews of us.hausofinteriors.com

Haus of Interiors provided an incomplete address, and the item was returned to my UPS store. It cost me $185 shipping to nowhere! HOI informed me it wouldn't be an issue to return because they had someone waiting for the item and could resell immediately. I feel this was all a ploy because I purchased the same chandelier but smaller and 2 sconces. The quality of the sconces didn't meet my expectations which I want to return as well. HOI will NOT respond to my emails. HOI was a Facebook ad, and I have had nothing but issues with communicating with these types of companies. I will NOT be shopping from FB ads!

I was buying with risk after seeing a lot of negative comments about this company. But because I love the item so much I took a risk. I made sure I pay with credit card so I can file for fraud and get my money back in case item did not arrive. I was very surprised that the item arrived from China in just a few days. I ordered on 26/10/24 and item arrived 30/10/24 by DHL. Lights were working and looks just like pictures on their website. So I will buy again if I see something I like . I thought it’s only right to give them a good review when I had a good experience.

I bought a light fitting and it arrived all scratched and without the cables properly finished and wasn’t safe to put up. It was incredibly expensive. My husband then got confused and accidentally returned the wrong parcel to them and they refused to give me my parcel back despite me saying I’d pay for postage etc. they’ve cost me 100s of pounds, they’ve stolen from me and the customer service is awful, rude and uncaring. They are thieves and have caused me truly awful stress at the amount of money they’ve cost us. All I wanted was a resolution and some support, people who are caring and compassionate would never treat another human being this way.

Haus of interiors say they are US based and have a Pennsylvania address but this is a Chinese company and have no return policy!! Do not reply to texts and emails and their reviews are fake and you cannot give a review. Do not order from this Company

Love it. Very reasonably priced. Great quality. Shipping was fast for such a large chandelier. Will probably buy another one on black for a guest bedroom.

Refunds are difficult to get. I purchased 3 lights as I could not decide from the images on the website -I generally find I need to see things to make a decision. I checked before I purchased that the discount that was offered on the day I purchased did not mean that I would have to accept a store credit rather than a refund to my credit card. I explained what my intentions were. After receipt of the lights I kept one and decided to return 2. It was made very difficult as I was told the images on the website are a very true likeness but after a number of emails they accepted that I could return. I tracked the return and these were received on 28 June. I have sent 3 emails over the last 18 days asking for my refund and keep being told they are waiting for confirmation from the warehouse. I would never buy from here again.