Haus of Interiors USAReviews of us.hausofinteriors.com

The items are overpriced AliExpress drop ship items. I ordered from Haus of Interiors website and the package was labelled with an AliExpress label

I never thought I would be writing a review such as this with all the negativity in previous reviews. Our experience has been first class and we would like to thank Josephine and Kendra for all their help. Initially there was a slight delay in delivery as they were waiting for stock in UK but once the stock arrived delivery was very quick. Unfortunately when the lights arrived they were the wrong ones, so I emailed the company and they sent out the correct lights by return. So no complaints from us everything went smoothly including the returns, prepaid label provided by Haus of Interiors. All in all a pleasant experience, the lights are up on the wall and my wife thinks they are beautiful so no complaints from her. Bill Innes Aberdeen

Pros - Beautiful lights, solidly made and package well. Bought on promotion and really plased with quality. Other lights I bought are sub-par but for same price. Luckily came on electricians last visit so was able to install and looks beautiful. Cons - Horrible customer service who keeps on saying "will check and get back to you". Ordered on 5th March, item arrived on 19th April. I was told its been shipped but they oversold so catching up on order. If you buy make sure you have a lead time of 2 months.

Have reached out multiple times and I’ve only had one reply to say that the item was oversold due to an inventory issue. I’ve so far waited 20 days for the order to arrive, their website quotes 3 to 12 days and now they’ve stopped replying at all. I have sent four emails that have been completely unanswered over the last 7 days , asking where my order is the last time I heard of them. They said that due to there being a sale the items are over sold, yet when you go on their website they’re still available to purchase and not been taken off-line so I feel like I’ve just been lied to,Certainly ruined my experience shopping from this brand and had had family members Reach out to me and ask me if I would recommend them as they liked the lights that I ordered they’ve since not placed an order due to my experience with this company.

Happy with my Matrix Rings. Thank you!

Do not use this company. It’s a scam , no refunds . Phone number just recorded message and they don’t reply to your emails !

There was an issue with the shipment and my fixture went to the wrong address. They were uninsured, refused to give me a refund and were unable to replace the fixture. It was $1000 USD value that would have been lost. Luckily i paid on my American Express and was able to dispute the charge and get my money back. They were rude and customer service was awful. It’s the owner that answered so it’s clearly a small shop posing to be a reputable outfitter. Stay clear!!

I purchased an item from Haus of Interiors and half the lamp was missing. I was in constantly contacting them via their chat and they promised to send me out the missing pieces for my wall lights. However, they were stringing me along and are a scam. They have no intention of providing the full item which is terrible considering you are paying a premium price. Essentially paying premium money for a company who will take your money and not care about whether or not they have provided the goods you purchased. Scam! This is the worst retail experience I've ever encountered especially when they were claiming to send out the lamps when they had no intention of delivering on their promise