BreoReviews of us.breo.com

Purchased the Hero massager in December of 2024. It has wonderful levels of both heat and pressure. I admit I became addicted quickly. Unfortunately it stopped working several months out of warranty. I was not too hopeful when I contacted customer service, but they were most gracious and understanding and said they would replace it at no charge. This is customer service that goes above and beyond anyone's expectations!

Like many other reviewers I have noticed, Breo's service is top notch. I have a deep muscle massage unit and it worked great up until about a month ago, when it would suddenly stop massaging. If I moved the plunger in and out it seemed to break free for a few seconds and then stop. The batteries indicated a charge of 3 lights but the machine would still only work periodically. I contacted Breo support and they asked the normal questions about model number, when and how purchased etc. I sent the requested info and quickly received another asked for a video of the unit's malfunction. Great, did the video and within about 1 day, I received a note from support saying their maintenance staff watched the video and thought the plunger may need lubricating. Out comes my options, fine machine oil, silicone, graphite and of course the handyman's secret weapon, WD-40. I sprayed a small amount around the plunger, manually moved it a little and bingo, it has worked since. Thanks support group and the maintenance guy/gal who diagnosed the problem.

Product works great, also good customer service, took care of my issues promptly. Would recommend

I’m truly impressed by the level of care and responsiveness I received from the Breo support team. From the moment I reached out, they handled my concerns with professionalism, kindness, and genuine attention. They took the time to understand the issue I was experiencing and offered a thoughtful, hassle‑free solution that exceeded my expectations. It’s rare to encounter a company that stands so firmly behind their products and prioritizes customer satisfaction to this degree. Their communication was prompt, clear, and incredibly considerate throughout the entire process. I felt heard, supported, and valued as a customer. Thank you! Your team’s dedication and integrity deserve recognition.

I found their customer service to be extremely helpful, thoughtful and empathetic. They were a joy to work with.

My experience with Breo has been exceptionally great! I ordered a gift for my wife and required support through customer service for an error I made. The company went above and beyond to sort out my issue and the products are very well crafted. My wife is very pleased with the innovative products from breo and I look forward to purchasing what’s to come.

It’s very good massager for neck but my neck is big so it’s little tight for me but it’s best massage I have seen. Let’s hope in future they make little big . Thanks 🙏🏼

Wonderful customer service! Quick to reply and address all my concerns. Certainly will return to Breo for any massager needs.