URWizardsReviews of urwizards.com

The dice set is fine, I guess. I ordered a custom set of dice as a wedding gift it wasn't the design I requested. I emailed them that it wasn't what i ordered, so they offered a replacement set. I replied that would be awesome and I requested for a different material only if they approved and the proper design. After that email no response and no order/tracking number. I have sent multiple emails requesting an update. I believe I'm SOL and no replacement set will be sent. Update: They told me to re contact them so I did. All they had to say was "Your order had been delivered. No sh!t I am contacting about a replacement. I've sent 4 emails over the last 4 days regarding this. They also claimed to be a small company, 90% sure they are a mass manufacturing in China and have multiple negative reviews on customer service. Screw this company, such a waste of my time. Update part 2: They got back in contact with me and are promising a set to be sent out to me. The communication was slow 1 email at a time and at 2 AM EST. Still not the best but better than nothing. Final Update: changing from a 1 to a 3 star because they came through and I ended up getting a replacement set. I am greatly appreciative they got a new set out in time. They where non-combative about all of this. If you where to use them highly recommend being thorough for a custom dice. None the less thankful for their help even though it was slow.

I don’t enjoy writing bad reviews, especially when I’ve been a loyal customer for some time now. In the past, I’ve had good experiences with URwizards, but in my latest order for custom dice, I was quite disappointed. The dice set that arrived was a different font AND material than what I paid for, and I wrote a review on their site about my experience (with pictures and everything). Now, what really frustrated me was not just my experience, but that my review was never published, as if I had never written a review at all. I always thought they had good reviews because they were a reliable company, but now I suspect they might just be hiding any negative reviews. I just want to warn anyone who might want to be spared a wasted $80. UPDATE: URwizards reached out to me a month ago and offered a refund plus to remake my order. While I am still waiting on the refund, I DID just receive my custom dice and they were exactly what I ordered this time, which I am very happy with. I truly do love URwizards' products and quality, so as I said previously, this experience took me by surprise. Still, I am very grateful.