UrcoolestReviews of urcoolest.com

Company is not fulfilling their promise of a full refund after thirty days of testing. It’s a scam.

Order an hair mask and was sent shampoo. Reached out to the company see below: Greetings from all of us on Urcoolest. Thanks for your order on Urcoolest. This is Jim from Service Department. Sorry I haven’t got back to you sooner. Maybe our warehouse sent the wrong, but our shampoo is more expensive than the hair mask, I can give you a 35% OFF discount, you can buy a hair mask directly in our back office, so can you, our shampoo and hair mask together, the effect will be better, discount code: VD35 My response Thank you for the reply . Iam not interested in receiving a discount to buy more products, I would like the item I ordered. It not fair to me to buy more products for an order I ordered correctly on your website. Can you please send the product I ordered? No response as of 3.21.23

I wish there was a zero star available. These SCAMMERS do not even deserve one star. I purchased 3 items from them on 3 February last year for 166 American dollars ( around 245 Australian Dollars). I have not received the items and when I followed up with the Post they said the items were returned to the sender. I have been following up with them for months now.to get a refund They responded to my first correspondence and asked for the tracking number which I did provide them but they stopped responding to my emails and other contacts made with them via texting to the number provided as well as the contact form on their website. My last contact was yesterday via texting and contact form on the website but they haven’t responded. BEWARE. They are a total SCAM..

I purchased an Instyler, and it was defective. Customer service asked me to send a video when I emailed them requesting instructions to return the item. I sent a video showing how my old Instyler works and how the one I purchased from them was pulling my hair instead of straightening it. They said I was using it the wrong direction, which is not true since I have had my old Instyler since 2008 using it same way. They also suggested for me to use the old Instyler to do one side and the new one for the other side. I explained that the item was supposed to work, and that it does not make any sense to purchase an Instyler just to be able to do only half of my hair. I kept requesting instructions to return the item. They offered a 20% refund, or to return the item to their warehouse in China. The warehouse would then refund the money once they had received the item. At this point I did not trust this company. I decided to accept the refund since I did not want to keep wasting time and money. I was afraid I would pay for the shipping to China, and that they would say that they never received the product. This company is not trust worthy, and it does not take responsibility for their faulty products.

I purchased a product from this company and it did not work, it was faulty. I emailed the customer service, they only responded once telling me the product is meant to "work over time," I explained that the product did not work when plugged in to begin with to "work over time." They have since not responded after sending three more emails asking for my refund. They are not a good company, do not purchase from here.

This product is amazing. I have been using it for about 18 months. I'm growing out my hair and it is keeping my hair in excellent condition. I received 2 bottles of the shampoo that had leaked. I contacted their customer service and they got back to me immediately. They sent me 2 replacements with no questions asked. I also use this on my granddaughters hair...no tangles...shiny and smooth.

Este producto es absolutamente maravilloso! no crean ningún mal review porque sencillamente no saben lo que dicen. El producto es excelente. te queda super suave y sedoso. Soy Mexicana y se de cabello ; )

Do not buy. Scammer. They would charge you even if they didn’t mail your order to your shipping address. They would ignore all contacts from you. And if they did reply it would be all lies that stated you did receive the order and therefore you would not be able to get a refund.