UrbanogReviews of urbanog.com

This company has the most outrageous processing times known to any retailer/wholesale company. It simply doesn't take three days to box up two pairs of shoes and ship them unless they themselves don't have them and they r ordering as the receive orders. If you are in a hurry to receive your items this is definely not the place to shop. Not to mention that a wholesaler has to purchase 30 items checkout. This is the most unheard of system ever, a certain dollar amount okay, but thirty items is ridiculous. Run of shoes Bly comes in 12 to 18, so that is like saying that u must purchase two to three runs!!!! Ridiculous!!!! Thank god for other places Ike lashowroom.com, no foolishness is required there!!!

they sent me scuffed up boots. when i asked for a refund they aske for pictures of shoes and shoe box... they reply back it was manufactures fault, And it wasnt their fault. instead of sending me a pre paid label they want to give 30% off next purchase..i declined that offer. i told them to issue me a pre paid return label and demanded a refund..i sti haven't received any kind of label... and when i call to talk to that lazy girl, she has a bad attitude. no customer service. i had to tell her about her own website she's working for. i prefer to shop at GOJANE.COM. they have the same merchandise for less, they always have sale and you can always look up coupons for their site. I WILL NEVER SHOP ST URBANOG AGAIN.

I found this site through Pinterest. The pin boasted "really cheap and cute boots". And they were, both cheap and cute. My feet are average, but my calves tend to be a little bigger than most. I ordered the size I normally wear, but neglected to check the return policy before purchasing. When I received the boots, neither pair fit. I looked into their return and exchange policy only to find that I would be out money either way. I got them packaged up and sent them back at my own expense within their 30 days after purchase window. Now, however, they say that I didn't get them back within the alloted time, and charged me MORE for the shoes that I didn't get!!! (I lost my package receipt, so no proof...) I basically paid $26 bucks to TRY on boots. Boots, that on the site do look cute, but in person look cheaply made. If you do decide to purchase from this site, make sure to read all the specifications of size. And if you do have to return them, I'd recommend just reselling them on ebay or something so you can get your money back. I will NEVER purchase from this site again.

Do not use this company! The prices are appealing but it is a scam. I received defective merchandise and when I emailed about what process to follow to go about returning the merchandise, they told me that I had to send four separate photos of the merchandise. I did this and they refused to refund my product or let me exchange it because they were out of my shoe size. I followed the procedure required by them within the thirty days and was still screwed. DO NOT USE THIS COMPANY! Their customer service is non-existent and you will get what you pay for. YOU WILL GET SCREWED!

Seriously....these people are criminals!! After receiving a damaged product, I tried to contact them by phone about returning it as there are no instructions online. You could not get through to any person because when you would press the number for customer service it would just go back to the greeting. When you pressed another number to leave a message, it would state that the system was full. After one week of trying, I randomly pressed other extensions, when I FINALLY got a live person I was told to send a picture of the damaged product and a scan of the original receipt. After doing all of this...I was told that it had been more than 30 days and they would not even give me a credit, let alone give me my money back. I pushed back, and told them that it was less than 30 days since I received the product...they just said NO. Shipping times were really bad too and the products (that aren't damaged) are REALLY cheap!!! DO NOT EVER USE THIS WEBSITE...YOU'LL BE SORRY!!!!!!

I ordered two pairs of shoes from this site totalling about 50$ after my discount. and they sent with UPS when I choose USPS so now I'm getting hit with more then 50% brokerage fee's from UPS . I brought this issue to the attention of urbanog.com and i got a very snooty lady who said other people have had the same issue and have been unsuccessful in getting what they want so good luck and gave me her bosses email address. I emailed him and same sort of thing all I got was ignorance . I asked if I send back the shoes could you wave your restock fee I will eat the shipping or for them to call ups and have them sent to a post office I use across the border or to even pay for half of the brokerage fee's as I was not aware of this issue and shouldn't have to pay for this and he refused on all parts.