Urban E BikesUrban E Bikes is an online electric bicycle store with many different e-bike brands and styles to choose from - we believe, there's a bike for everyone and this is your choice for an active lifestyle.
Urban E Bikes (urban-ebikes.com) has 99 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Robert B Lender J.
Trike delivered as promised. My wife hasn’t had chance to ride it yet as the trike is a Christmas present.
Response from Urban E BikesDec 18, 2020
Thank you for the review, Robert, I hope your wife will be surprised and satisfied with it! Merry Christmas! :)
Stephanie M.
12/2020: Urban E Bikes customer support is beyond amazing. It had to have been 10 pm, all the support people were gone. I left a sad face that my questions were not answered. I received an email about 10 minutes later. This incredible man does not sleep! I proceeded to order, change my mind, attempt to order, change my mind and email him three more times. Each time getting an answer within five minutes. He canceled my order for me and helped me so much. I later received an email from a support person who was happy to answer all of my questions. I have never had a company so organized and so kind. I will be doing business with Urban E Bikes as soon as I am able. I have confidently referred four people to them already. Thank you so incredibly much!
Response from Urban E BikesSep 20, 2021
Thank you for the kind words, we really appreciate it! Please let me know if there's anything else we can do for you! Chris
Francisco
It was a successful assembly with compassionate service. This is a personal challenge for me, after my serious stroke 10 years ago. The tricycle will cring me security and balance on the road. Will start giving a first trial after the elections complete. Thank you!
Response from Urban E BikesNov 5, 2020
Thank you, Francisco, for the kind words - We hope you truly enjoy the trike! Please let us know if there's anything else!
Stacey
I ordered an electric trike and I absolutely love it! It is well built and so cute. The pedal assist is just what I need to go long distances. Kris was so helpful with all of my questions. The customer service is excellent. I am completely satisfied with my purchase.
Response from Urban E BikesNov 2, 2020
Thank you for the kind words, Stacey, it truly does mean a lot to us - let us know if there's anything else we can help you with.
Suz
Kris was willing to work with me during the pandemic and make sure I got exactly what I ordered. Excellent customer service. I'm very happy with my new Eunorau trike.Mine is 750w 48v.
Response from Urban E BikesNov 2, 2020
Thank you, Suz, I'm really glad the trike is working out - let me know if there's anything else we can do for you.
David T.
wonderful, better than expected
Response from Urban E BikesNov 2, 2020
Thank you, David, we really appreciate it!
Robert A.
The bikes were as advertised. I wish I could have seen the gray bike in person. It’s bigger than what I expected and had no frame of reference. Delivery was faster than expected.
Response from Urban E BikesOct 14, 2020
Thank you, Robert!
Ken R.
Excellent customer service
Response from Urban E BikesOct 7, 2020
Thank you so much for the kind words, Ken!
