Urban E BikesReviews of urban-ebikes.com

Responsive when a question was asked via email. Would recommend.

Well, after waiting nearly 2 months(as promised by UEB), the box finally came. I loaded it into my truck and took it to my local bike shop for assembly(good move). After a couple days, the bike shop called to tell me about a broken head unit...they spoke with UEB, sent pictures and video. Maker ( in China) attempted to blame bike shop, but UEB interceded on my behalf, a new part was ordered and the assembled e-bike went home on my rack. There’s a learning curve associated with a somewhat complicated electronic and mechanical device, which BTW came with NO INSTRUCTIONS WHATSOEVER. I’m able to figure most stuff out, and I’m sure in time, I’ll figure it all out. The bike ROCKS!!!! I ride a regular bike in Florida, where I live in the winter, but my summer home in the mountains of New Hampshire is just not doable for a 68 yo. I haven’t figured out how to use the “throttle” so use my ebike in pedal assist mode exclusively for now, but I’m able to pedal up steep grades that I used to push my regular bike up. I AM VERY HAPPY WITH THE PERFORMANCE! The bike seems sturdy, and well equipped...I hope it holds up. My bike shop said the Bafang motor is excellent, but they weren’t impressed with the rest of the bike setup. It does work for me! I was a bit pissed to receive an ad offering the same bike, from the same people for $600 less, 3 days after getting my bike from the shop, but I agreed to the price, so it is what it is. All said, I’m happy with the bike and UEB. Read the free book on ebikes on audible before you buy, and if you can find the bike you want locally, that would seem to me to make more sense!