Urban E BikesReviews of urban-ebikes.com

Response from Urban E BikesSep 20, 2021

Hi Peter! Thank you for your review - I'll answer all the issues one-by-one. I'm getting back to you and addressing the issues in the quickest time possible - it takes time because I can't solve all the issues myself, since we're collaborating with the manufacturer and it also takes time for them to answer me. I've worked with the issues you had with your bike - we sent you replacement parts and offered a full refund, which is in process right now, as you know. I understand your frustration and yes, things are taking a long time right now, but there was nothing I could have done faster, because of the delay in communcation with the manufacturer. Either way, I truly apologize for the inconveniences this situation has caused you. Thank you, Chris

Response from Urban E BikesSep 20, 2021

Hi! Our deepest apologies for the delays in shipping time, unfortunately there was nothing we could do to speed up the process - the manufacturing and shipping takes a lot longer now than normally. I'm glad it's finally delivered and you're enjoying it. Please let me know if there's anything else I can do for you. Thank you, Chris

Response from Urban E BikesAug 19, 2021

Hi Mark! Thank you for the message - I understand the issue. We have arranged Bakcou to send you the needed parts to fix this, I believe this issue is solved now. Apologies for the inconvenience this has caused you. Please let me know if there's anything else I can do for you! Chris

Response from Urban E BikesNov 13, 2020

Thank you for your review, M. - let me address your issues one by one. - I understand your frustration about the assembly - the information from the manufacturer states the bike comes 85% assembled, it's not something we came up with and we always offer our customers to take it to a local bike shop for assembling, if not possible to do it on their own. Unfortunately, we can't ship the bike fully assembled as it would be very costly and we wouldn't be able to offer free shipping for our customers. - Answering your concern about requesting a tracking number, we provided you with the tracking number as soon as we shipped the tricycle out - it is stated on our website that she shipping normally takes 3-5 days, we do not ship immediately as we're processing a lot of orders daily and it can take time. - Regarding the quality of the tricycle, that really depends on the individual taste and preference, since we've also had a lot of great reviews of this particular tricycle, however we are very sorry you feel this way and we will forward this feedback to the manufacturer to make sure your voice is heard. Unfortunately, the price tag does not depend on us, as it is the official price of the manufacturer and we couldn't sell it cheaper even if we'd like to. I hope this helped to clear some of the issues - please do let me know if there's anything else we can help you with. Thank you, Kris