Valued C.
My representative Brian Goldstein is… terrific.
My representative Brian Goldstein is great. He is clear, thorough, polite and explains things well. I would give him 5+ stars. I have been happy with the ads overall, and tweaking them has been an easy process for me. I do believe his team understands our brand and communicates it the way I want it to be expressed. Working with Brian has been easy. (Great job, Brian!) Upscale itself gets a 3 or 4 for this reason - a couple different times when their relationship with Meta impaired their work, it caused down-time or extra effort on everyone's end, including mine. I cannot say it is their fault, however; I know Meta is a huge, confusing, faceless company that is difficult to work with. I hated dealing with Meta when I was doing my own ads previously, so I am grateful to have someone else doing it for me. Overall, I am happy with our relationship, and if the Meta complications improve, I will consider rating the company higher.


