UpLeadReviews of uplead.com

Took a trial out. Tried to cancel by emailing them 3 or 4 times as we were just shopping around at the time to see who to go with further down the line. Never got a response. Was then charged close to £700. Sent contact forms again and still no response. Now two months later they are disputing with our bank the payment coming back to me even though we contacted them several times with no response. Seems a common theme here when you read through the rest of the reviews. So much stress just for trying to cancel a free trial.

Poor lead quality, very hard to cancel

The lists I’ve created are really low quality. Many of the companies no longer exist, and many of the contacts don’t match the filters I set — they’re in irrelevant roles. It’s forced me to go through every single contact manually and delete at least half of them. What’s meant to be a time-saving tool has turned into hours of extra work, and I’m now sceptical about the quality of the remaining leads. The interface also feels clunky and unintuitive.

Guys, don't trust this company. They take your payment data, store it, and use it. Then, you can't change or delete anything because they don't have a billing tab to properly manage your own information unless you get on a plan. The bank saved me by blocking UpLead, but I do recommend all of you to be super careful with them, since they are not transparent about their transactions and the way they manage your payment information. They don't work with proper tools for checkout, like Stripe. Please, be aware!

I’m a business owner running outbound campaigns and was genuinely interested in trying UpLead. I signed up for the free trial to evaluate the platform. What I didn’t realize, and what UpLead never clearly states, is that the trial automatically converts into an annual subscription charging nearly 900 dollars once the trial ends. There is no clear warning, no opt-in, no message saying you are about to be billed for a full year. It is buried deep in the settings. If you don’t manually switch it to monthly, you will be charged almost 900 dollars upfront. That is not a normal free trial. That is a trap. Even worse, once you pay, they run on a credit system that charges you per lead export. I ran one clean search and found that accessing more than 500 leads would cost hundreds of dollars on top of the base fee. So the subscription itself doesn’t even give you usable access. You pay to get in, then pay again to actually use the product. When I canceled, the cancel option was hidden under something called advanced settings. I received no confirmation email and had to follow up with support to make sure the cancellation actually worked. That’s not poor design. That’s intentional. I came in ready to pay if the platform delivered. Instead, I was met with hidden billing, misleading UX, and a pricing model that makes no sense. This is not a serious business platform. It’s a trap built around catching people who aren’t looking closely. Completely unacceptable.

Don't bother, they're scamming you. They won't tell you that they plan on charging you for a YEAR of the service ($890) during your trial, but they WILL in fact charge that and no they do NOT provide refunds under any circumstances. This company is ranked in my top 5 WORST software platforms / companies I've ever interacted with. The product is mid, but the company is clearly out to scam people which I genuinely just don't understand. Because I tried to report their fraudulent charge to my bank, they locked me out INDEFINITELY from my account that I paid $890 to be able to access... (it's been months and I've never been let back in). Crappy product and HORRIBLE company. Seriously, look elsewhere.

Stay away from Uplead. We signed up a year ago through a trade show. We notified them that we were not renewing. They charged us and then said "sorry no refunds". Scam business. There are way better companies out there. Stay away!

Signed up for a free trial with them. Never ever used it! They Emailed me that it ended in April 2024 and they were "sorry to see me go" Then in July, I am billed $890 for an annual subscription. THis makes no sense. They say they do not allow cancellations according to their terms and conditions. I disputed with Amex and the company ultimately did the refund