UpLeadReviews of uplead.com

Shady refund policy. Hidden cancellation.

Uplead, your company has done nothing but rob me of $6,216 for a service I requested to be canceled last year. Last January, I reached out to your customer service team requesting that my account be paused or canceled and refunded after I was charged $3,108 for an annual subscription for the year 2021 which I hadn't even used!!! Russel responded with a templated response saying that he would talk to management about getting a refund and then 1 day later his response was "we have a strict no-refund policy in place, and you didn't cancel your account when you were supposed to" For those of you who wonder, you have to cancel your account 60 days prior to the auto-renew date which means you will be paying for 2 additional months with no access to the account. Unbelievable!! You know what I did? I accepted my fault, and took full responsibility!! I accepted that I was in the wrong and dealt with the fact that I had LOST $3108 because I didn't read the cancellation policy. Shame on me to think that a so-called tech company in 2021 would be willing to provide good customer service and refund me for a service I HAD NOT used even started to use. Come January of this year, low and behold, I get charged ANOTHER $3,108 for the year 2022. I reach back out to Russel on the very same email thread from Jan 2021 in absolute shock! I told him I had CANCELLED the account, we had the EXACT same conversation last year and this time I DEMAND a refund. ONCE AGAIN I get the exact same templated response "let me talk with management" then "sorry we have a strict no-refund policy in place and you didn't close the account when you were supposed to" Um, ok? We are literally talking on the same email thread from last year!! He claims he didn't get my cancellation email!?!?! This is absolutely ridiculous!! How can your customer service be so bad? I guess customer satisfaction means absolutely nothing to your company. How can you steal people's money and provide such bad customer service?!?!? Any small business owner out there BE WARNED this company will rob you and then lie to you!

As a business, you should be open to giving a good customer experience. I signed up with the company with higher expectations. The companies services was not for me and I tried to close my account. They will not refund me for the renewal they just submitted and I did not give them authorization for it. I would not use this company ever again and I am glad to be the first bad review for them!