This company promised to ship items within three days. I order 3/5/2022 today is 3/15/2022 and my items (shoes) has not shipped, and now I can't sign into my account with Up2step. The company heard my complaint and shipped my shoes out to me immediately. The shoes fit great and I am happy with my purchase 💗. I will shop there again.
Response from UP2STEPMar 28, 2022
Hi dear,
Sorry for all the inconvenience. Our product needs time to process after the order is placed out. Usually, it takes 1-5 workdays, here's our shipping policy you can check out-https://up2step.com/shipping-and-delivery. Please check your mailbox we would provide a satisfying solution.
Best wishes,
Up2Step
WL
Will L.
Ordered 1 month ago still haven't…
Ordered 1 month ago still haven't received and system says processing but they sure charged my card. Received, they are located in China and ship from there.
Response from UP2STEPMar 28, 2022
Hi Dawn,
Sorry for all the inconvenience. Our product needs time to process after the order is placed out. Usually, it takes 1-5 workdays, here's our shipping policy you can check out-https://up2step.com/shipping-and-delivery. And the product shipped from China because some of our factories are based in China. Please check your mailbox we would provide a satisfying solution.
Best wishes,
Up2Step
GZ
Gerardo Zaragoza E.
Very bad shipping!!! 😡
If you are willing to wait 20 days and don't get nothing then wait another 20 days for reship for probably I mean really probably don't receive nothing May be someone want take risks. But not me
Response from UP2STEPJan 26, 2022
Hi Gerardo,
Sorry for all the inconvenience. Our product needs time to process after the order is placed out. Usually, it takes 1-5 workdays, here's our shipping policy you can check out-https://up2step.com/shipping-and-delivery. It takes longer than usual because our factories are on a holiday off. Please check your mailbox we would provide a satisfying solution.
Best wishes,
Up2Step
ND
Nay D.
I couldn’t even get into the shoes bad…
I couldn’t even get into the shoes bad fit. Way too tight.
Response from UP2STEPDec 27, 2021
Hi Nay,
Sorry for all the inconveniences. If the size doesn't fit, we can resend you a new pair free of charge. Please contact with our [email protected] service team.
Sincerely,
UP2STEP
MR
Michi R.
Do NOT order from this site SCAMMERS
Do NOT order from here! Trust me, I’m saving you time and a headache. Just like you, I did my research on this company and I have no idea how it has good reviews. To begin with, I ordered a pair of gold platform shoes size US 7. First, the box is just a plain orange shoe box with no size, no description nothing. When I opened the box the shoe size was 38, I tried them on and they were absolutely massive. I’ve bought many shoes from different countries so I know a size 38 usually means US 8. I quickly emailed customer service who took a day to reply back because of the time difference. After asking for a refund and a return address (my event was the following day, I never got to wear the shoes because of how massive they are) I come to find out these shoes come from China although the website has a USA address and will only get 70% of my money back. WHAT? Only 70% for something that was not my fault? They sent the wrong size and I’m being penalized for it? No way that is absurd!. They should clearly state on their website that shoes come from a warehouse in China and they should definitely state in the return policy that you will need to pay shipping fees of 30% your cost. I am still currently asking to get my 100% money back with no solution. Buji from customer service just keeps sending me the same email with no resolution after I’ve asked over 5 times to get my full refund back. I JUST WANT MY $75.00 BACK. I will NEVER order from this site again and I hope you don’t either. What a hassle and what scammers they are!
Response from UP2STEPNov 27, 2021
Hi Michi,
We are very sorry for the inconvenience caused. You chose size us7 when you placed your order, which translates to our factory size is 38, and you felt the shoes were big, so we offered to resend you a pair for free, but you refused, and then we suggested you keep the shoes and then we partially refunded you, which you also refused.You want to return the shoes but are not willing to bear the shipping cost, which is not reasonable for our website return policy. Now our company has given you a full refund, please check in your account.
Sincerely,
Up2Step
KV
Karen Van H.
Scammers
I ordered gold platform heels for my bridal shower; I asked to cancel my order because the shoes wouldn't come on time with expedited shipping. The cancellation was granted and I never received the shoes. Yet these scammers never refunded me and when I disputed the charge with my credit card they lied claiming that the service was fulfilled and kept my money. Currently, trying to receive my refund.
Response from UP2STEPNov 8, 2021
Hi Karen,
Sorry for all the inconveniences. We have dealt with the refund procedure for you. If you do not receive the refund, we will check with the finance department and deal with it for you again. Would you please wait for a while. Truly sorry.
Sincerely,
Up2step
CR
Christian R.
Got priority shipping but have had no…
Got priority shipping on 10/22 but have had no updates since the day that I placed the order, it shows they’re based in US but are actually in China and I need the order by November 12th. No communication or anything and after reading these reviews I am very doubtful I’ll get them in time
Response from UP2STEPNov 1, 2021
Hi Christian,
Sorry for all the inconvenience. Our product needs time to process after the order is placed out. Usually, it takes 1-5 workdays, here's our shipping policy you can check out-https://up2step.com/shipping-and-delivery. After finishing, we will arrange the shipping ASAP. And the product shipped from China because some of our factories are based in China. Please check your mailbox we would provide a satisfying solution.
Best wishes,
Up2Step
DR
Dawn R.
I recently ordered two pairs of boots…
I recently ordered two pairs of boots they have not been shipped. The address on the website says you are based in Delaware. Only to find out you are based in China.
Response from UP2STEPNov 1, 2021
Hi Dawn,
Sorry for all the inconvenience. Our product needs time to process after the order is placed out. Usually, it takes 1-5 workdays, here's our shipping policy you can check out-https://up2step.com/shipping-and-delivery. And the product shipped from China because some of our factories are based in China. Please check your mailbox we would provide a satisfying solution.
Best wishes,
Up2Step
