Yejide B.
Excellent customer service and product
This is my third time buying from them and all 3 experiences is fantastic 👌, the third transaction is the ultimate. I placed my order and my shoe came very perfect and beautiful but unfortunately it ran small and I emailed the company and behold, the response was on point and I was offered a new set but was told to keep the original, guess what? The second pairs came exactly 5days after and it fits perfectly. Thanks up2step for the good customer service. Will definitely patronize you for more.
Response from UP2STEPJun 12, 2025
Hi Yejide, We're absolutely honored by your continued trust in UP2STEP. Your latest experience with the size exchange perfectly illustrates our "customer-first" philosophy - we're thrilled both pairs found happy homes with you! Stories like yours motivate our team to go above and beyond every day. We've shared your kind words with our entire staff as a shining example of the service we strive to deliver. With sincere appreciation, Up2Step