UP2STEPReviews of up2step.com

4.3365 reviews
Clothing & Underwear
1201 Orange Street, Suite 600, Wilmingto, Delaware

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UP2STEP

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About UP2STEP

Online fashion shoes store

UP2STEP (up2step.com) has 365 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: up2step.com
Website: up2step.com
Category: Clothing & Underwear
Location: Wilmingto, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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UP2STEP reviews

Showing 55 reviews with 1 star · Clear filters

Gabrielle B.
Nov 24, 2023
Update review: Scam
Im here to update a previous review. I asked for a refund and they did not issue one until I disputed with my bank with proof that my package was not delivered on the date they claimed. A month later they decide to text and email me saying they are “issuing a refund” (forced by the bank). They also asked me to take down the bad review. I will not because people need to know they arent the only one if they have issues with shipping or the company. I will keep leaving reviews if the company continues to contact me.
Response from UP2STEPNov 27, 2023
Hi Gabrielle, We're so sorry for the inconvenience for you. Please do trust that we indeed shipped the parcel out and also don't receive the parcel yet. We will pay more attention to the shipping company we are cooperating. Do apologize again for what happen to you, we have issued full refund for you as compensation. And the refund was already processed by us and successfully return to your account as promised before. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step
Hailey F.
Aug 26, 2023
I wish I could give 0 stars
I wish I could give 0 stars. This is my first review to ever write. So you know it’s bad. Truly a waste of time and money. “Buji Shen” will email you back and forth about your order, which seem like good customer service at first, until he continues to ask the same questions and try to talk you out of a return. I paid for expedited shipping, as I need the shoes for my first dress fitting alterations, but was told it was impossible for them to get there in the timeframe I paid for. Then, I even asked if I could return the shoes if they didn’t work for me and they said yes, and THEN when the shoes are horrible and I want to return them (not to mention came in way later), I’m talked out of a return because it will be “regretful” but that I can accept a partial refund. Well I tell them 3 times to send me the dang partial refund, and I still get “is that acceptable to get partial refund?” It has been a freaking MONTH. No refund. Action is taken. DONT WASTE YOUR TIME OR MONEY ON THIS COMPANY!
Response from UP2STEPNov 24, 2023
Hi Hailey, We're so sorry for the inconvenience for you. We have got your confirmation to still ship out the parcel when the parcel couldn't arrive by Aug 5. And we always don't force you to not return the parcel and can also accept "return for full refund" as we mentioned in messages. And we indeed need to get confirmation and take next step, so we refund your money right away after the confirmation of the refund amount we both agreed. Please check in your account you paid for the order before. Hope it helpful and thanks for your understanding! Best wishes, Up2Step
imani J.
May 25, 2023
I was sent the wrong size
I was sent the wrong size
Response from UP2STEPMay 26, 2023
Hi imani, Truly sorry for all the inconvenience. The shoes do be checked and packaged well before shipment. But we are still so sorry to hear that you received the wrong size. Please check your mailbox we would provide a satisfying solution. Best wishes, Up2Step
Sawft X.
Jan 31, 2023
Worst customer service, they do not care at all
Oh, this is me coming back to write yet another review just because this is the absolute most terrible experience. I’ve had any online company ever in my entire life. I sent these people multiple emails letting them know that I need to update my payment information for my refund and yet and still these people decided to send my refund back to the incorrect card prolonging this entire situation after I told him multiple times that I need to update that information. They completely ignored my emails and everything I wrote in them.
Response from UP2STEPMar 6, 2023
Hi Sawft, Sorry for all the inconveniences. Yes we promised to refund your money but the refund will only return to the original account you paid before. Refunds to expired or canceled cards are handled by the customer's card issuer and, in most cases, credited to the customer's replacement card. If no replacement exists, the card issuer usually delivers the refund to the customer using an alternate method (for example, check or bank account deposit). And the refund was already processed and successfully return to your account as promised before. Please check your mailbox for the satisfying solution. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step
Shannon A.
Oct 12, 2022
Do not buy from this store I have been…
Do not buy from this store I have been waiting for my refund for months and they keep giving me excuses. This is not ok
Response from UP2STEPNov 11, 2022
Hi Shannon， Sorry for all the inconvenience. Dear, the order was canceled as you wished. And we have already refunded the money for the order. The refund would not appear on customer statement right away because it might cost time for the refund from bank. You have our promise that your full refund has already been processed and received. Hope it helpful and thanks for your understanding! Best wishes, Up2Step
Emily
Oct 10, 2022
DO NOT buy from this store
DO NOT buy from this store. Total scam. They take too long to ship and refuse to submit a refund but will give you plenty excuses as to why it’s “taking so long”…. Absolutely ridiculous.
Response from UP2STEPNov 11, 2022
Hi Emily, Sorry for all the inconvenience. The parcel was lost on the way, so you asked for a refund for this order. And we also have already refunded the money for the order after your confirmation. You have our promise that your full refund has already been processed and received. Please check in your Paypal account you paid for the order before. Hope it helpful and thanks for your understanding! Best wishes, Up2Step
Angela
Jun 17, 2022
Terrible experience
Not sure how this company got over 4 star review. Shoes are very poorly made. Support team told me that the shipping from China can cost anywhere from 25 to 55 $ so I don`t want to know how much the actual price of making these shoes was when I bought them for 45$. The size was wrong as well and one shoe looked bigger than the other. They look awful when I put them on because of the tragic shape of the front. So badly made that when I put them on I could already feel the pain I would have the next day after wearing them. Be aware that when you are unhappy with your purchase, they can only offer 30% refund and sending them back to China will cost you more than the shoes themselves. If you are in a hurry, don`t make a mistake and ordering express shipping. It will still take multiple days for your package to arrive. Avoid.
Response from UP2STEPJul 9, 2022
Hi Angela, Sorry for all the inconvenience. Here is our return policy https://up2step.com/return-and-refund . Obviously, there's been a misunderstanding in our conversation in emails. At first, we issued partial refund after your confirmation as return is troublesome for both of us. But you are not satisfied with the solution after everything gets resolved. Since we were not meeting your needs, we issued full refund again to you. Please check your mailbox for the satisfying solution that you were also agreed. Any future question, please don't hesitate to contact with us. Wish you well and please be safe and healthy. Best, Up2Step
Lainey
Apr 30, 2022
Terrible customer care
Terrible service , ordered shoes and realised going by all the reviews that I will not get them In time (I had only read the good reviews before I ordered , don’t know how I missed so many bad ones) anyway have been contacting them by email and private message and nobody replies to any of them , even tried contacting through PayPal and the email address given bounced back. So frustrating
Response from UP2STEPMay 12, 2022
Hello Lainey, Sorry for all the inconvenience. In general, we will reply within 24 hours in working days. There might be some delay on response in weekends and holidays. Please check your mailbox we would provide a satisfying solution. Any future question, please don't hesitate to contact with us. Wish you well and please be safe and healthy. Best wishes, Up2Step

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About UP2STEP

About these reviews

More in Clothing & Underwear, Delaware

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UP2STEP reviews

Update review: Scam

I wish I could give 0 stars

I was sent the wrong size

Worst customer service, they do not care at all

Do not buy from this store I have been…

DO NOT buy from this store

Terrible experience

Terrible customer care