UP2STEPReviews of up2step.com

Response from UP2STEPNov 1, 2024

Sehr geehrter Kunde, Vielen Dank für Ihre Nachricht und Ihr Interesse an unseren Produkten. Wir möchten Sie darüber informieren, dass die Bestellbestätigung normalerweise unmittelbar nach Ihrer Bestellung an Ihre angegebene E-Mail-Adresse gesendet wird，Sie können es überprüfen. Wie in unserer E-Mail mitgeteilt, ist Ihr Paket jetzt unterwegs, bitte machen Sie sich keine Sorgen. Wir entschuldigen uns erneut für die Unannehmlichkeiten und danken Ihnen für Ihr Verständnis. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um Ihnen zu helfen. Mit freundlichen Grüßen, Up2Step

Response from UP2STEPSep 20, 2024

Hi Rae, Thank you for your order first, please give us the order number or email address filled in the order, we will check the order for you. We appreciate your understanding and hope to resolve this issue to your satisfaction. Sincerely, Up2Step

Response from UP2STEPAug 16, 2024

Hi Jessica, We truly apologize for the inconvenience caused to you. Please trust that all the reviews on trustpilot are true from real customers, any fake reviews will be removed by the trustpilot. Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy. Since you asked a cancellation in support email, so the order was canceled as you wished. And the refund was already processed and successfully return to your account as promised before. Please check your mailbox for the satisfying solution. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step

Response from UP2STEPAug 16, 2024

Hi Paula, We're so sorry for the inconvenience for you. Here is our return policy https://up2step.com/return-and-refund . Obviously, there's been a misunderstanding in our conversation about the shipping fee. We are glad that we finally reached an agreement about the refund. Please check your mailbox for the satisfying solution that you were also agreed. Any future question, please don't hesitate to contact with us. Wish you well and please be safe and healthy. Best, Up2Step

Response from UP2STEPJun 4, 2024

Hallo, Es tut uns wirklich leid für die Unannehmlichkeiten. Es tut uns leid, wir sind uns nicht sicher, welche Bestellung Sie unter dem Spitznamen Günter angegeben haben. Wir haben hier nach Ihrem vollständigen Namen, Ihrer E-Mail-Adresse, Telefonnummer und Bestelldetails gefragt, aber keine Bestätigung von Ihnen erhalten. Bitte geben Sie uns die Bestellnummer oder E-Mail-Adresse, die in der Bestellung angegeben ist. Wir werden die Bestellung für Sie prüfen, das Problem herausfinden und Ihnen bei der Lösung helfen. Wir freuen uns darauf, von Ihnen zu hören. Mit freundlichen Grüßen Up2Step

Response from UP2STEPApr 17, 2024

Hi Mason, We're so sorry for the inconvenience for you. It was a pre-order, You could also see from the notice on our website during that holiday. Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy. Since you asked a refund in support email, so the order was canceled as you wished. And the refund was already processed and successfully return to your account as promised before. Please check your mailbox for the satisfying solution. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step

Response from UP2STEPMar 14, 2024

Hi Cristal, We're so sorry for the inconvenience for you. ​Please do trust that we indeed shipped the parcel out and also don't receive the parcel yet. ​We will pay more attention to the shipping company we are cooperating. Do apologize again for what happen to you, we have issued refund for you as compensation. And the refund was already processed after your confirmation and successfully return to your account as promised before. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step

Response from UP2STEPMar 14, 2024

Hi Dexter, We're so sorry for the inconvenience for you. It was a pre-order, You could also see from the notice on our website during the holiday. Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy. Since you asked a cancellation in support email, so the order was canceled as you wished. You misunderstood the refund details, after finance department initiate a refund, Stripe submits refund requests to your bank or card issuer. And the refund was already processed and successfully return to your account as promised before. Please check your mailbox for the satisfying solution. Any future question, please don't hesitate to contact with us. Thank you for your feedback we'll constantly improve our service. Best, Up2Step