UP2STEPOnline fashion shoes store
UP2STEP (up2step.com) has 365 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Linda B.
Great customer service and communication. Thank you for my beautiful wedding shoes.
Response from UP2STEPMay 26, 2023
Hi Linda, Thanks for taking time for the feedback. Glad to hear that you're satisfied with our product and service. We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
Marilyn S.
What made my experience great is the willingness and promptness to ensure my complete satisfaction with my purchase. My customer service experience was stellar. It was refreshing to have someone go to the extent they did to frequently communicate and stand by their product. It was honorable of them not to take my money and leave me stuck with something I would not be happy with and/or able to use.
Response from UP2STEPMay 23, 2023
Hi Marilyn, Thanks for taking time for the review. We are so fortunate to have members like you who continuously admire our products and services. And thanks for your order and welcome to our store in the future :) Any future questions, please don't hesitate to contact with us. Thanks agian! Best regards, Up2Step
Mira
The shoes that I ordered came earlier than expected upon delivery. They were packaged nicely, and the quality of the heels is great! Overall, great experience.
Response from UP2STEPMay 23, 2023
Hi Mira, Reply from UP2STEP Nov 25, 2022 Hi Angie， Thanks so much for your good feeback. Glad to hear that you're satisfied with our service. We always try to provide perfect product as far as we can. Hope you enjoy our service and products. Thanks again! Best, Up2Step
Sandra P.
Great Service Shoe Arrived in timely matter and was as Beautiful as it was shown on website will order again...Thanks for Great Experience
Response from UP2STEPMay 23, 2023
Hi Sandra, Thanks for taking time for the five stars. Glad to hear that you're satisfied with our product and service. We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
Gwendolyn M K.
From the beginning to the end was very exceptional!
Response from UP2STEPMay 23, 2023
Hi Gwendolyn, Thank you for your lovely feedback! We are so fortunate to have members like you who continuously admire our products and services. Thanks again for your feedback which is very valuable to us and allows us to move forward :) Please don't hesitate to contact us if you encounter any glitch. Sincerely, Up2Step
Keisha J.
I ordered shoes in December they came in January my wedding was March 4,2023, the shoes were too small I contacted the company by email quick response that they were in a holiday and would send me another pair. I was nervous timing was tight tgey sent me another pair free of charge and they made it 2 weeks before my wedding.. Absolutely great customer service and told me keep the pair that didn’t fit
Response from UP2STEPApr 4, 2023
Hi Keisha, Thank you for your lovely feedback! We are so fortunate to have members like you who continuously admire our products and services. We are happy we were able to satisfy your needs. Thanks again for your feedback which is very valuable to us and allows us to move forward :) Please don't hesitate to contact us if you encounter any glitch. Sincerely, Up2Step
F G.
The shoes are absolutely gorgeous, fit perfectly and feel really really expensive also the packaging was beautiful
Response from UP2STEPApr 4, 2023
Hi F gal, Thanks for your good feedback. Glad to hear that you're satisfied with our products and service. We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
Zoe
I was very skeptical of this company at first. I ordered a pair of boots and then realized it would be hard to return so I contacted customer service and told them I wanted to cancel my order. I received a email within a few hours from Buji in customer service and they told me that they would be happy to take pictures of the boots once they were made (everything is made to order) and send them to me before shipping to see if I wanted them but to please give them a chance. I again was skeptical… I didn’t think they would actually send me pictures of boots but I agreed. Sure enough within a week or so came pictures of the boots. They looked nice and I told told them to send them. Received the boots in about a week and a half and they were beautifully packaged. And the quality was super nice. They were lined with almost a type a velvet inside and even though they are not leather they felt and looked like it. Only tiny complaint was they did have a very strong smell but letting them air out… all is good. I would absolutely purchase from this company again. I was really surprised by their professionalism and follow up. Not the norm for companies that sell high street fashion over seas. Thanks up2step! Really pleased!
Response from UP2STEPMar 10, 2023
Hi Zoe, Thank you for your lovely review! All of our product is made with high-quality material and fine craftmanship, so it takes time. We are so fortunate to have members like you who continuously admire our products and services. We are happy we were able to satisfy your needs. Thank you for your feedback which is very valuable to us and allows us to move forward :) Please don't hesitate to contact us if you encounter any glitch. Sincerely, Up2Step
