Nyssa de W.
Really misleading
Really misleading. Can only book about 11 months in advance, most weekends are gone already. Hotel selection was terrible and clearly have an agreement with Mantra. Hardly a deal considering you can get the same price on booking.com but know what you’re booking. Their photos have pictures indicating you’ll be booking the Hilton but I looked over a whole year and a bunch of dates and it was the same 4 hotels available. Also blocked dates for public holidays and school holidays, not a deal. Feel very ripped off. They keep saying they “resolved my issue” but actually my bank blocked the payment. The only attempt they made to resolve the issue was that they offered me a free trip anywhere I like if I remove my review, but given so many people seem to have reviewed and said they have problems with getting their booking acknowledged on check in I didn’t think that was worth the risk.
Response from Unsold.comJan 11, 2021
Hi Nyssa Thank you for your valuable feedback. The quality assurance team was alerted and are pleased to say the availability has been resolved as hotel inventory has been updated. To make amends for the inconvenience. we offered you to use it at no cost to show the improvements for that destination with additional availability. Additionally, since we have our 100% Satisfaction Guarantee the transaction was voided so you were never charged. This forum is definitely a great place for customer feedback both positive and areas where we fall short as it provides us an opportunity to improve our platform as 100% customer satisfaction is our goal. To view over 7900+ Verified Customer Reviews.: please go to https://www.sitejabber.com/reviews/unsold.com Our management team is at your disposal should you need further assistance. We appreciate your patience and understanding. Unsold Management Team [email protected]