Yunfeng Zhu (.
Customer support is so poor
Customer support is so poor, so rude! They cannot answer the question at all, cannot resolve any issue. They just hang your phone call.

It starts with our name: Unreal—Unreal savings, Unreal coverage, and Unreal freedom from everything you hate about Big Wireless.Big Wireless is still up to the same old tricks: luring you in with introductory offers, confusing you with sneaky fees, and locking you in for years.Unreal Mobile is for the new, the now, the unapologetically you. The free thinkers who are tired of getting too little and paying too much. Do you want to hand over your hard-earned dollars to a mobile phone company? Didn’t think so. Unreal Mobile customers save $600 or more each year on their cell phone plans.With straightforward plans, simple contracts, and reliable coverage, Unreal Mobile doesn’t just flip the script on traditional wireless. It lights it on fire. As one of our customers said, “you’re so on point it’s unreal.” Yeah. That’s kind of our thing.Here’s the Deal:● Unreal Savings: Save big on upgrades, no contract necessary.● Unreal Coverage: Get nationwide talk, text, and premium 5G data starting at just$15/month.●Unreal Freedom: Easily switch online in minutes.Our Chief Brand Officer, Iggy Azalea, puts it best:"Unreal Mobile isn’t just a phone plan—it’s a movement. No contracts, no junk fees, no BS. This is for unreal creatures like you."So why wait another day? Ditch Big Wireless and join the movement. Unreal puts you first. Pickyour plan now at www.UnrealMobile.com. Unreal Mobile. For Unreal Creatures.
UNREAL Mobile (unrealmobile.com) has 321 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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321 approved reviews, newest moderated first
Yunfeng Zhu (.
Customer support is so poor, so rude! They cannot answer the question at all, cannot resolve any issue. They just hang your phone call.
John K.
Your service if you can call it that is worthless. Every single customer service phone number you have provided doesn't work. None of them. Your "live chat" where nobody responds. Congrats on being the worst company I've ever had to deal with.
Jess F.
Very good reception virtually everywhere and anywhere in the city of San Diego, whether im up in the mountains, deep in the desert, down at the beach, or anywhere in my place. I love the fact that i have yet to experience any "dead zones". Two thumbs up!
Oregonperson
I tried to purchase their $10/mo plan for 12 months. Their website would not accept my credit card. I called Unreal customer service, and was told to call my credit card company to authorize 3D security validation. Visa didn't know what this meant and didn't see a transaction posted from Unreal. I called unreal again to the sales department and got someone right away they saw my 3 transactions, they said they would transfer me to tech support and was placed on hold. ... a ..long...time. I hung up and called again to customer support this time. She couldn't see those transactions and told me nothing was wrong with the website and told me to use a credit card not a debit card. I explained that I used a credit card and she said to try a different one. I said, I've never had an issue with this one. She told me to call sales. So I call sales and now no one in Unreal mobile will field my fine calls anymore, no answers at all. "Thanks for calling Unreal Mobile, have a nice day. Click." This is at both the customer support line and the sales line.
Response from UNREAL MobileNov 8, 2021
That doesn't sound right, Oregonperson. We apologize if you are having trouble placing your order and would like to get you back on the right track. Please reply to our private message so we can follow up.
Vince K.
Customer support personnel was patient and excellent in guiding me thru a change of plan AFTER the initial activation month.
Rajesh K.
Excellent signal,, better than expected.strongly recommend this
King P.
Its good especially for just 10$, only reason i gave it 4 stars was because it took some time to arrive, about a week
Junko T.
So far so good. Customer services are right on with their professionalism and courtesy. The mobile coverage seems better than AT&T so I like it!