Unlimited Vacation ClubReviews of unlimitedvacationclub.com

This Vacation Club is fraudulent!! Misrepresentation of material contract terms Deceptive and misleading sales tactics Inducement to sign a contract under false information

I have been a Gold member of Unlimited Vacation Club since 2019. Unfortunately, this has been the worst membership experience I have ever had. During our most recent trip to Punta Cana, the quality of the resort and the level of service were unacceptable from the moment we arrived. The condition of our room, as well as the attitude and behavior of your sales representatives, were extremely disappointing. As a result of these issues, and after contacting Sladjana Cvetinovic, we were offered two weeks of complimentary vacation to be used within two years plus $200 Spa certificate. At that time, I was clearly told that these weeks would be added to my account under “VIP weeks.” (without any explanation regarding the true meaning of VIP weeks) Last week, when I attempted to book a vacation for this coming March, I discovered that this promise was not honored. I was informed that “VIP weeks” have a different meaning within your system and that I would still be required to pay $1,700.00. This was never explained to me at the time the offer was made and feels extremely misleading and fraudulent. As a Gold Member, I am absolutely dissatisfied with both the service and the lack of transparency I have received throughout my membership. To further demonstrate the poor level of service, I contacted your office two days ago to resolve this issue. I was told that a supervisor would contact me within 24 hours. As of today, January 6, 2026, more than 48 hours have passed, and I had to call again and remain on hold for an extended period before finally being connected to a supervisor. Unfortunately, the supervisor I spoke with, Wendy, was unprofessional and rude, which only added to my frustration. This entire experience has been extremely disappointing. DONT SIGN UP WITH THEM

I have been a UVC member for 15 years, and have upgraded several times, and recently became an Impressions Member. I have taken many vacations at the all-inclusive resorts that are part of the program, and have been very pleased with all of my experiences when booking reservations with UVC. I have always saved at least 25% over any prices I was able to find on any other travel websites for the resorts and room categories I wanted. So, that aspect of Membership has been good, and as long as you negotiate enough free nights that equal your cash investment when you buy you cant loose. Secrets, Dreams, Now, Breathless etc... All in all the vacation experiences are basically 4-5 star with regard to restaurants, accommodations, conditions of the properties, and the friendliness of the staff running the hotels. Why I am frustrated and what SUCKS is their business office and the things that don't align with what the Sales People at their resorts tell you when you are buying, or what they fail to tell you regarding the various benefits beyond making a resort reservation and saving some money after you have used you free nights and weeks. UVC's business office is always unhelpful at first, and in many cases not understandable because of the heavy accents of the people that run the operation. They sell mainly to Canadiens and Americans so I think they should have some English speaking people on the phones. It always takes escalation to a manager/supervisor to get what you need to get done, and they don't want to escalate the call so you have to argue and demand it to finally talk to someone that has some authority to do anything. My last experience with them prompted me to write this review. I have always recommended UVC, but no longer. This arrogant, lying, organization needs to get the message that they need to deliver on what they sell... quickly, efficiently, and professionally. I've been in it for a long time, but if you are new to the concept make sure you are up for the confrontation and make sure you come with your negotiation hat on and stay sober while you negotiate a deal. Just my perspective today... hope it gives some perspective.

I'd give it no stars if it were possible. High pressure, deceptive sales pitch. We kept saying no (We're in our late 70's and expressly said we didn't want access to resorts or "experiences", but were interested in hotels if discounts were available. They finally wore us down to agreeing to a 5-year membership in Hyatt for $6800 plus 289 per year-(first 2 years free) We reasoned that, as much as we travel 25% off hotel prices (through Hyatt) would be worth it. We received a "welcome call" from a person who identified himself as our personal"travel butler." If we had questions or wanted to book travel, we should call him. After 30 minutes of him going over the benefits to the program it became clear that he wanted us to pay an additional $2500 that day in order to "activate" our account. In addition, the hotel component of the membership required going through a third party-RCI and there would be an additional $389 to "activate that membership. At this point we decided that the $6800 was gone, an expensive lesson for people who should be smarter and more experienced. A few weeks later we received another call from UVC explaining that our account wasn't "activated" and we needed to do so that day-(I really couldn't get an explanation for what the consequences were for not acting that day.) The rep got more and more aggressive and insulting at which point I said I wasn't interested in throwing anymore money at them- she asked, "well, do you want me to terminate this call?" "Yes," I said and, thankfully, she hung up. A few days ago, as we were planning a trip to NYC, out of curiosity we checked The World Of Hyatt website, using our login and account number fro UVC (crappy, glitchy website, by the way) and found that, as members, the price for the hotel we wanted to stay at is $400 more for the week than if we booked it through Expedia- fees and taxes all included. When I called and asked if this was correct, the Hyatt rep said it was, and had no explanation for the difference. This is a horrible, sketchy experience. If you're reading this (and you aren't UVC or World Of Hyatt) good for you. You're doing your due diligence, something we should have done before signing anything.

I was roped into a UVC presentation during my stay at Dreams in Cancun in May 2025. Turns out that some of the staff from the resort get some sort of kick back from UVC to “recruit” new guests for these presentations in exchange for spa certificates and other “certificates”. I went along with it for the spa perks and after wasting 4 hours of my day listening to them and enduring their very high pressure sales tactics, I walked away with two certificates for another vacation which cost me $799 and $250. They promised me that I would be able to use both certificates for one vacation as long as the certs were used at two separate resorts. So after reading the fine print, I called customer service and was told that actually I couldn’t do that and I had to wait 30 days in between certificates to use them. I went back and forth with them until they finally let me booked them both for one trip (the fine print never mentioned this “30” day rule). Then when it came time to booking the transportation (which was included with the certs) that was a whole other back and forth and I ended up having to pay an extra $50 usd for that even though it was suppose to be included. We finally got to the trip Jan 2026 and I had to sit through another UVC presentation (this time in Punta Cana) as part of the certificate terms and, while they also tried to sell me more of their memberships, there was no way I would give them another dollar more after the nightmare of booking these two certificates. Glad I never got roped into more than these because they promise you the moon and the stars and never deliver. One of our friends booked via Hotels.com the same resort and the same dates and we only saved $100 compared to his price. Stay away from UVC.

A big scam, fake promises, worse customer service.

Compré la membresía en 1 solo pago y vaya fraude , de entrada me prometieron tarifas bajas al reservar y son carísimas además que hay que pagar 180 usd cada año de “mantenimiento" es más barato reservar sin membresía no caigan en comprar la membresía es una total estafa estoy muy arrepentido muy muy

Lies. Promised early check ins, transportation , upgraded rooms, xhale club access.. all lies. Don't do it. It will ruin your whole vacation