Unlimited Vacation ClubReviews of unlimitedvacationclub.com

It’s as bad as the comments are making. We made a deposit for a trip with them, I became pregnant and per doctor’s orders due to health concerns cannot travel. I provided them with a doctors notes, they refused a refund and extended the period of time needed for the voucher to be activated. That extension is still while I’m pregnant. Fine, I paid a nonrefundable deposit and they’re welcome to do that but they have continued to call me 4+ times since then to book the trip just rubbing salt in the loss of the $500 deposit. On top of that there’s more blackout dates than listed on the voucher so it’s much harder to use than anticipated. Just stay away, they’re crooks.

Company continues to call me. I am on the national do not call list.

Be aware of Unlimited Vacation (UV) contracts. You are not getting a package what you paid for. Also, there are hidden maintenance fees, changes to your contract regarding RCI which were not brought to our attention at the time of purchase. At the airport we were offered a free sight seeing if we can spend 1 hour. We were sent a car, given lovely lunch and the sales pitch was more than half a day. Initially we were pressurized to trade our Hilton Club contract to get UV contract. Fortunately we didn’t trade our Hilton contract and then we were forced into buying a contract to try out 6 weeks vacation for 5 years for $7,000 USD + maintenance fees. When we called UV to activate, to our surprise, we found 1 of the week with UV to pay additional $1,900 USD and 4 weeks transferred to RCI. We were not informed. We also found all 6 weeks had end dates before 5 years and only the membership ended at 5 years, this was not explained at the time of purchase. Also, annual maintenance fees with UV and RCI, which we didn’t sign for. From the start it was a fraudulent contract. Surprisingly, UV is connected to a renowned hotel chain like Hyatt. I hope this info will help others.

My experience with Unlimited Vacation Club has been extremely disappointing, especially my interaction with Mr.Julian Pat Ricalde. During my conversation with Julian Pat Ricalde I felt that he was rude, spoke over me, and did not take the time to listen to my concerns. As a customer and an owner of a business myself, I understand that customer service does not mean every customer is always right, but every customer deserves to be heard and treated with respect. In my own company, I expect my employees to listen to customers, understand their concerns, and bring issues forward so we can learn from them and improve. Even when a customer’s opinion may not be correct, their concerns still deserve attention and a professional response. That same standard should apply to companies that serve their members and customers. I believe employees who interact directly with customers should be accountable for how they communicate and how they handle concerns. I also contacted Unlimited Vacation Club and Hyatt and asked that the conversation be reviewed, if a recording was available, so my concerns could be evaluated. Unfortunately, I have not received the response or follow-up I expected. After the investment I have made as a member, I expected professionalism, respect, and a willingness to listen. I hope this review encourages Unlimited Vacation Club to take member concerns seriously and evaluate how customer interactions are handled.

The membership is a typical sleazy hard sell. They will stretch the truth and even lie to get the sale, including misrepresenting the Hyatt relationship. Hyatt should cut all ties with them if they want to preserve their reputation.

absolute trash. would not honor quoted prices. friends who we wanted to travel with were able to get their stay over $1000 less than we were charged. did not honor discussed conditions in the contract. every time i needed to discuss anything i was bounced around multiple times to different departments, then cut off the line or experienced extremely long waits. i am an elite member- noteworthy because we were told we would have personalized experience. this company is absolute trash

SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS SCAMMERS

We recently stayed at Secrets Aura Cozumel and were very disappointed. The resort is run down and in need of major maintenance and renovation. Our original room (#632) overlooked an active construction site, and I paid an additional $1,800 to move to a room that better matched the resort's advertising. The beach was beautiful and the staff were excellent, but the food was average and the property does not justify its premium pricing. We would not return.