UnlimitedappliancepartsReviews of unlimitedapplianceparts.com

Placed an order. Their website says they ship next day with deliver in 2 to 4 days. Tried to get hold of the company through their website, email and phone. Finally heard back from a phone rep who states that it can take up to a week before it is shipped and then the duration of the delivery depends on the delivery address.

This place has a really bad return policy. On the homepage of their website, and I quote: "You may return your purchase without any penalty and without specifying the reason within 30 days of receipt of the products purchased." That's not really true, though. Once you go to their Shipping & Return section, it lists that even though you may return within 30 days, if you do so for a reason that is NOT the fault of the business, you must pay a 20% restocking fee. That's a penalty to me and antithetical to what their frontpage guarantee states. Plus, you have to pay for your own return shipping, it is implied, even if the item is defective. Their shipping policy section is so full of glaring typos that I have to believe this is a Chinese company. NEVER BUY ANYTHING FROM THIS PLACE BECAUSE YOU CAN GET IT ON AMAZON AND RETURN IT IF NEED BE FOR ZERO DOLLARS. THIS PLACE IS MAKING MONEY ON EVEN A PART YOU ORDER BUT FIND OUT IT DOESN'T FIT. IT'S A HORRIBLE BUSINESS VIS-A-VIS CUSTOMER SERVICE. ABSOLUTELY HORRIBLE.

I needed a drain pump for my Samsung clothes washer. I was able to find it in stock here at Unlimited Appliance Parts at a great price with free fast shipping. I received the pump two days later. The box that the pump comes in was a little beat up. I emailed and called tech support. They were great to work with. They said I could send it back after I sent them pictures of the box. The pump didn't appear to be damaged and I needed to get my washer running. The agreed to let me install it to try. It worked as good or better than new. I let them that it worked and didn't need to return. The way they communicated with me, treated me, and in stock part at a price better than Amazon with much faster shipping. They deserve the 5 stars. I really appreciate all they did and were willing to do. The biggest thing, I will purchase from them again if I should need a part and it is in stock. Furthermore, I will recommend them to friends and family as well. Thank you.

I ordered a part that was supposed to arrive by a certain date but did not. Three days after the date, I called Unlimited to ask about it. I received a quick reply the issue would be investigated. Three reps communicated with me - Joshua, John and Ivan - keeping me in the loop as to what was happening. The answer was the part was out of stock at their warehouse but had been ordered and they did not have a date as to when it would be back in stock. Without asking if I wanted to wait or get a refund, they refunded my purchase price for the part. I received the refund three days later.

I received the wrong item, which was also damaged. I emailed the company immediately with this information along with a photo showing the damage. Although their email confirmation claims a 30-day money back guarantee and website states "You may return your purchase without any penalty and without specifying the reason within 30 days of receipt of the products purchased." they have refused to honor this, and have even refused to provide an RMA for the item's return

We ordered a freezer door gasket from Unlimited Appliance parts on 29Sept24. The gasket came folded in a small box with a slit/cut running down the side. We called multiple times to ask what to do with a return with no return call. We emailed multiple times with no response. Finally we called our credit card company to dispute the charges, only to have unlimited appliance to recharge the credit card a month later.

They Sent me the wrong part. I sent pictures back to them to show part that they sent me. They want me to pay return shipping and 20%restocking fee. This is totally wrong, Poor customer service, BBB has really bad reviews as well

Was Sent a damaged part. Customer service took 3 phone calls and several emails (with picture of damaged refrigerator part). Now they tell me i will receive further instructions to receive new part and return information from another company by the name of Home Essentials. I believe worst company I have dealt with. They had no problem taking my money. Situation still not resolved.