UnlimitedappliancepartsReviews of unlimitedapplianceparts.com

Ordered two Harman door handle assemblies and they sent two screws with the same part number at $25 each. I should have checked the customer reviews first.

I saw all the negative reports on BBB and here on TrustPilot, but I decided to give UnlimitedApplianceParts a try. In my case, they were EXCELLENT. I put my order in at 11:44 yesterday morning, and my product arrived before noon today. Truly amazing turnaround. Take that, and add in the fact that Unlimited had the best price on my product, and they offered Free Shipping, and that all makes me a happy customer.

Ordered what we thought was the correct part (electronic tester) via the picture they provided but what we got was a paper tester, attempted to contact them via email several times within their 30 day return time with no response. Do not purchase from this company, they are dishonest with their marketing, they just want your money, their multiple negative reviews tell the story!

On May 17, 2026, we ordered a $744 part for our range hood. Unlimited Appliance had what seemed to be the correct part. When it arrived, it was the wrong item. Immediately, we reached out and requested an RMA. Here is their return policy, taken from their website: Shop with Confidence You may return your purchase without any penalty and without specifying the reason within 30 days of receipt of the products purchased. The only correspondence we received was an email asking for a photo of the part (which is still in the blister package) and a copy of the packing slip. We have emailed many times between May 23rd thru June 5th. Emailing leaves a paper trail. We are contacting the BBB and our credit card company.

RE: Re: Your UnlimitedApplianceParts Order Confirmation (#1065144) Best Price GUARANTEE* price match = 10% 0ff If it's not too late, do not do business with this company. All they want is your money. Once they have it, they cease all communication. They use false advertising to hook you, then don't stand up for their products, prices, or customer satisfaction. They don't deserve your loyalty or your business. Don't take the risk, there are a lot of other suppliers available. Keep looking. They have low ratings for a reason. If you are already a dissatisfied customer, welcome to the club! I asked them to honor their advertised price match guarantee and they didn’t even have the integrity to reply.

I purchased three cast iron grates, and one arrived broken. I contacted customer service immediately, expecting a straightforward replacement. Instead, this has turned into a complete runaround. I was repeatedly asked to provide photos — not just of the broken grate, but of the box and all packaging from every angle. I ended up sending over 14 photos for a single damaged grate. Even after that, they continued asking for more information. They also requested the model and serial number of my grill and even required a photo of the grill itself to verify what grill I owned. I have no idea why any of this would matter. I purchased grates from them, and one arrived broken. Based on how the product was packaged, it appears the grates may have been packaged by the manufacturer and could have already been broken before shipment. We are now entering week 7 of this unresolved issue. Customer service has gone completely radio silent. I have emailed and called multiple times with no response. At this point, I am left with a broken product and no resolution. This has been an extremely frustrating experience and reflects very poor customer service. I would not purchase from this company again.

I stupidly ordered the wrong part (my mistake). Even though I caught it quickly and emailed them immediately, I was still confident that I'd have to end up having to call them the next day. To my surprise they very quickly responded and cancelled my order within minutes I was a bit hesitant to order from them given their lackluster reviews, but I'd use them again in their future given my experience with their CS.

I purchased two gas stove cook top switch from this company and returned them in original box and condition for credit. It took them over a month to apply credit after following up 3 times via email asking about my credit and on top of it all, they charged me a whopping 20% restocking fee. Shame on you Unlimitedapplianceparts for such a poor customer service.