Andrew B.
Very poor, not what we expected
My wife and I have been on 40+ ocean cruises but this was our first river cruise. We booked with Uniworld as part of the Red Carnation group, a hotel group that we frequent on a regular basis. We booked a Douro River cruise from Porto but was disappointed even before we stepped on the boat. Communication was poor regarding embarkation times and cruise itinerary, the information in our suite was from the previous week. Our main issue was the poor service in the restaurant, lack of organisation and lack of experienced staff. The food was ok but not great, but everything was hard work. At breakfast, if you asked for toast you need to ask for butter or you receive dry bread. If you ask for tea and coffee you must ask for milk and sugar if not you go without. The same for dinner, we were offered wine but no wine glasses on the table and that was the same every night. The restaurant staff were a new team and it showed. After a few days we finally found out the reason for the poor service, the cruise is not a Uniworld Cruise, it’s operated by a local contractor who has the license to operate on the Douro River. The boat and 2 butlers are supplied by Uniworld, everyone else is a local contractor. I did email the CEO of Uniworld with my comments but no reply. This is our first and last Uniworld Cruise.