Uniworld Boutique River Cruise CollectionReviews of uniworld.com

We did an Egypt River Cruise Tour on Uniworld's SS Sphinx in May 2025. It's important to know that this is not a Uniworld owned ship and staff employed by them. Uniworld is not transparent about this. The cruise operator and all staff onboard are with Spring Tours in Cairo. The ship was beautifully appointed and the staff was friendly and service oriented. While most Tours were included, they strong arm you to sign up for many expensive extra Tours after they assemble you in the Four Seasons Cairo meeting room. The Egyptologist was knowledgeable but talked way to much, especially in hot sun in over 100 degree weather. The food onboard was horrible. Very poor quality and primarily Egyptian, not fine continental cuisine Uniworld is known for. I and many passengers got very ill from the food, requiring a medical doctor. Uniworld Corporate has denied everything claiming there are no reports about sickness onboard or in the hotels provided for us. Shame on Uniworld for failing to do the right thing. We will never cruise with them again. Potential Cruisers beware! Do not sail Uniworld in Egypt

Very unorganized for excursions. When you need to cancel and they tell you that you can and that you owe nothing. Then they chase you down in the last day to pay for an excursion you didn’t take and that they told you several times you don nut owe

My wife and I have been on 40+ ocean cruises but this was our first river cruise. We booked with Uniworld as part of the Red Carnation group, a hotel group that we frequent on a regular basis. We booked a Douro River cruise from Porto but was disappointed even before we stepped on the boat. Communication was poor regarding embarkation times and cruise itinerary, the information in our suite was from the previous week. Our main issue was the poor service in the restaurant, lack of organisation and lack of experienced staff. The food was ok but not great, but everything was hard work. At breakfast, if you asked for toast you need to ask for butter or you receive dry bread. If you ask for tea and coffee you must ask for milk and sugar if not you go without. The same for dinner, we were offered wine but no wine glasses on the table and that was the same every night. The restaurant staff were a new team and it showed. After a few days we finally found out the reason for the poor service, the cruise is not a Uniworld Cruise, it’s operated by a local contractor who has the license to operate on the Douro River. The boat and 2 butlers are supplied by Uniworld, everyone else is a local contractor. I did email the CEO of Uniworld with my comments but no reply. This is our first and last Uniworld Cruise.