Uniworld Boutique River Cruise Collection is located in Los Angeles, California and the company operates a fleet of 21 river cruising cruise ships along the rivers of Europe, Russia, Egypt, and China.
Uniworld Boutique River Cruise Collection (uniworld.com) has 33 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Victoria K.
I paid for a suite. 7 nights. $16,000 for two people. Given a cramped standard room. They sent a butler and now they say they have provided a suite, but it’s a standard room. The cruise itinerary consists of being bused into towns. There is an exceedingly slow and dull tour guide. No palaces. Lunch is not provided. It is such a waste of money and it is not as promised,
Jim
My wife and I just finished a cruise on the SS Catherine on the Rhône river and found it to be exceptional. Staff was wonderful and the ports were very nice. Food was very good (not great) in my opinion and the bar and wine service was very good. We will certainly travel with Uniworld again.
Nick Y.
Every time I try to call Uniworld to discuss a new cruise, I am put on hold for 10 minutes or more. This is annoying and does not happen with Viking. Not sure why they can't be more responsive. A poor business practice.
Jennifer G.
Just returned from the Danube cruise from Regensberg to Budapest it being our first river cruise. The stateroom was very attractive but very small, the shower room was a reasonable size. I looked at a suite which is much more spacious but very much more expensive. We went as far as Vienna after which because of the falling river levels we had to be transferred the rest of the way which was a 5 hour journey. Hotels had to be found at the last minute and that part of the cruise was very well handled. Trips were good as was the food, entertainment was minimal and I would have expected champagne to be available at no extra cost, this used to be included so why not now? Overall I would consider booking with Uniworld again but would probably go earlier than July because of the risk of low water levels.
Adrian P.
Very disappointing customer service when we needed it most We booked a dream trip to South America with Uniworld, but just eight days before departure I suffered a stroke and was medically advised not to travel. Losing the holiday with 100% non-refundable was devastating enough, but the way Uniworld handled the process made an already difficult situation far worse. A cancellation invoice that should have taken minutes to issue dragged on for 16 days. We were passed from one agent to another, with nobody taking ownership of the case. During that time, Uniworld issued the wrong cancellation invoice three times, and the matter was only resolved after we corrected the invoice ourselves and sent it back to them. What disappointed us most was the complete lack of empathy. Instead of understanding and support during a serious medical emergency, we experienced repeated mistakes, delays, poor attention to detail and unnecessary stress. We sort recompense, finally emailing a Director, but none was forthcoming and worryingly, the issues were dismissed by the Director as 'minor administrative issues'! Uniworld advertises exceptional personal service and customer care. Sadly, that was not our experience when we needed it most. Before this happened, we fully intended to rebook this trip for 2027 or 2028. Instead, our confidence in the Uniworld brand has been so badly damaged that we are now looking elsewhere. The greatest disappointment is that this unnecessary stress came while I was recovering from a stroke, at a time when my medical team had specifically advised me to avoid stress. My wife was equally distressed by the entire experience. It's easy to deliver good service when everything goes to plan. The real measure of a company is how it treats customers when things go wrong. On that measure, Uniworld let us down badly and we won't use them again.
Chris
Had an utterly dreadful experience with Uniworld Cruises. We book as this was supposed to be the pinnacle of luxury. We booked a suite at significant cost, the butler was essentially argumentative and combative on almost every request, ie when we asked for replacement drinks he replied "I've 27 cabins to deal with before I can do that!" The brochures are utter nonsense compared with the pared down service you actually recieve. For example we asked for sparkling water for our room and was told they'd only got limited supplies as their 'sustainability' policy dictates that they serve tap water (as they do with all meals) drinking heavily chlorinated water at every meal isn't luxury. This is despite the brochures stating your butler will meet all drink requests. The wines served with meals are not premium wines as the brochures state, they are what you'd typically pay £8 for in a UK supermarket. Of course there is a long list of wines, but you of course have to pay crazy prices for them. The brochure again states 'we have no set times, the bar closes when the last person leaves' again utter rubbish as we were all told they weren't serving after 12pm. I could go on, but I cannot begin to say how dreadful Uniworld are and it has put us off river cruising for life. Point of note, do not believe any of their Feefo reviews as they are cherry picked by the company. For example I shared back my feedback and filed a complaint with Uniworld afterwards. They've not had the decency to reply at all. And guess what? They've not sent me a link to the 'invite only' Feefo reviews. I cannot stress how much I would discourage you from booking with Uniworld unless you want a world of pain.
Bruce L.
slow and unresponsive customer care.....they process your payment in 6 hours or less, but take 30 + days to process a refund.....they say they are busy....BS....if you can not do at the little things right, then we know you will mess up the big things......going to stick with Viking and Tauck. Up to 41 days now on my refund. But they are good on their excuses
susan P.
The Splendours of Egypt Tour was perfect in every way. We booked our trip through Trailfinders in the UK and all stags of our trip were seamlessly organised. The SS Sphinx was a beautiful ship and our Grand Suite cabin was very spacious. The food was varied and of a very high standard. Hygiene was excellent. The Egyptologists were very well informed and all the Uniworld representatives were very helpful at every stage of the trip, including meeting us at the airport and assisting with the visas. The Cairo stays at the start and finish of the trip were excellent (Four Seasons) and we really enjoyed the incredible museum and pyramid visits, accompanied by the Egyptologists. Temperatures were very comfortable in March.
