UniWigs is an all-in one online hair products platform to provide professional hair solutions to support women and men. We empowered thousands of ladies who were suffering from hair loss or seeking for a fashionable and unique hair product. Founded in 2012 and headquartered in California with additional warehouse and factory in Asia. UniWigs is a professional and reliable platform whom you can count on.
UniWigs (uniwigs.com) has 334 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
uniwigs.com
Website
uniwigs.com
Category
Accessories
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 46% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Won’t stay in place I will have to use tape,color was good but shorter than expected best on small or petite woman, tried to leave a review on the site ,but negative reviews are not posted people need to be aware that when a site doesn’t have any negative reviews there is a reason for it.
Response from UniWigsJul 3, 2025
Hi Ruth,
Thank you for sharing your experience on Trustpilot — we truly value all feedback, both positive and constructive, as it helps us improve.
We’re sorry to hear that the piece didn’t stay in place and was shorter than expected. We understand how frustrating that must be. The fit and comfort are so important, and we'd love to help. If you could kindly provide us with the specific product name and photos of how it fits, we can offer tips to help it lay flat or suggest an alternative that may be a better match for your needs.
Regarding your comment about reviews, we want to assure you that we welcome honest feedback on our site. If you experienced any issue submitting a review, we’d like to look into that as well.
Please reach out to us at [email protected] — we’re here to help and want to make sure you end up with a product you feel confident and comfortable wearing.
Warm regards,
The UniWigs Team
CO
Consumer
Upgraded Courtney
Game changer. The combination of the halo wire and the back clips keep it so secure. People say your hair looks great, new hair color, something is different. They just don’t know what.
Response from UniWigsDec 17, 2025
Thank you for sharing this! We love hearing how the halo wire and back clips made such a difference for you. That “something looks different, but they can’t tell what” moment is exactly what we aim for. Enjoy your Upgraded Courtney!
💗
UniWigs Support
RL
Renee L.
Terrible experience !!!!!!!!!’
Let me start by saying that this was one of the most disappointing company ,I d ever dealt with . I ordered the Courtney mousse brown 14 in Burmese hair topper . I was so excited to get it as I am a cancer survivor and my hair has been thinning for years. I took the chance and placed my first order. unfortunately I had to return it as it was totally the wrong color and did not fit my head size . I really wanted it to work but it did not . Plus , I just didn’t like how shiny it was and it just didn’t look natural . Anyway , I used after pay as these hair toppers are expensive so I thought it would be better to split the payments . I reached out to the company they approved my return . I paid $20 at fed ex to send it back they received it in two days .it was never worn in perfect condition . And to my surprise I received a partial payment back to my card , I reached out and they said I owe them for a restocking fee and a shipping protection fee. The company claims that I clicked on that added protection agreement at checkout . Which I did not nor would I agree to do that . I’m sure it was a computer glitch because I did not approve that so instead of refunding me the $38 they are more interested in blaming me for pressing that button when I placed the order. This is so far from the truth . And people need to be aware of how they are treating customers. I am so disappointed over this , they get to resell the $ 479.00 hair piece and I’m getting charge to restock it ??? I’m out $58 total with sending it back . So buyer beware. I want to deal with honest , professional people. Not a company that’s more interested in money and not interested in making their customers happy .i would’ve tried other pieces and bought from them again had they in good faith refunded me the full amount . But not now not ever I would leave no stars if I could . I’m not one for writing negative reviews. But I feel it was necessary. And I speak my truth …… can they say the same ????
Response from UniWigsJun 9, 2025
Dear Renee,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your first experience with us didn’t meet your expectations.
We understand how important it is to find a hair topper that fits well and feels natural, especially when it’s a meaningful purchase. The piece you ordered — the Courtney in Mousse Brown — is a style that many of our customers love and feel confident in, but we acknowledge that every customer’s needs are unique, and unfortunately, this one didn’t work for you.
Once we received your return — which arrived in good condition — we processed your refund promptly and strictly according to our clearly stated return policy. This includes a restocking fee, which covers the cost of quality checks, sanitization, and processing of returned pieces. The restocking fee, it is outlined in our return policy and we believe the refund issued was fair and in line with our transparent policies.
Before you left this review, you contacted our support team to express dissatisfaction with the non-refundable portions of your refund — specifically the $1 donation and the $13.03 ROUTE shipping protection fee. We explained to you at that time that these optional services were selected at checkout. Both fees are clearly presented during the ordering process and are not required to complete a purchase.
The $1 donation goes directly to a partnered charity Breastcancer.org.
The ROUTE insurance is a third-party protection service that begins coverage immediately upon payment and is non-refundable once the order is placed.
These are not hidden charges, and customers can unselect them during checkout if they do not wish to participate. Once selected, they are final and go to external organizations, which is why they cannot be refunded.
We would never intentionally charge for something a customer didn’t choose, and we’re confident that our checkout system is functioning properly. We're always happy to walk customers through these options and clarify any confusion — and we encourage customers to reach out before completing their orders if something looks unclear.
We truly regret that this experience didn’t meet your expectations. We’ve always aimed to be transparent, fair, and supportive to all our customers — especially first-time buyers. Our support team is always happy to assist in selecting the right piece, and we’re here to make your journey with us as smooth as possible.
We hope to have the opportunity to serve you better in the future.
Warm regards,
The UniWigs Team
VC
Vanessa C.
Tolle Ware und super Preis
Also, ich habe im Dezember einen Topper dort bestellt und war darauf vorbereitet, dass ich Zoll zahlen muß. Irgendwie hat Uniwigs es hinbekommen, dass selbst der nicht gezahlt werden musste. Der Topper trägt sich wirklich wunderbar und der Preis ist auch unschlagbar. Die nächste Bestellung wird dort auch wieder stattfinden.
Response from UniWigsDec 17, 2025
Vielen Dank, Vanessa! Es freut uns sehr, dass du mit dem Topper, dem Preis und der Lieferung so zufrieden bist. Umso schöner zu hören, dass du wieder bei uns bestellen möchtest. Vielen Dank für dein Vertrauen!
Vielen Dank, dass Sie ein geschätzter Kunde von UniWigs sind!
💗
HE
Helen
Purchased Amber 12” topper from…
Purchased Amber 12” topper from Australia. Product arrived promptly and packaged well. Item is gorgeous, well made, beautiful soft hair, dark brown colour perfect. Very impressed. Price 380 approx - can’t remember if A$ or US$. Will definitely purchase again.
Response from UniWigsDec 17, 2025
Thank you, Helen! We’re delighted to hear your Amber topper arrived quickly and that you’re impressed with the craftsmanship, softness, and color. We truly appreciate your support from Australia and look forward to your next purchase.
💗
UniWigs Support
SG
Silvina G.
Es un topper liviano y muy práctico…
Es un topper liviano y muy práctico para usar. Ya encargue otro para probar el cabello remy!
Response from UniWigsDec 17, 2025
¡Muchas gracias, Silvina! Nos alegra saber que el topper te resultó liviano y práctico. Esperamos que disfrutes también el cabello Remy en tu próximo pedido.
💗
UniWigs
KW
Kathryn W.
Absolutely delighted!
Absolutely delighted!
Order came exceptionally quickly. Item is wonderful, soft and silky, comfortable and just perfect. Quick response to any enquiries. This won't be my last purchase. Thank you.
Response from UniWigsDec 17, 2025
Thank you so much, Kathryn! We’re thrilled that your order arrived quickly and that you found the piece soft, comfortable, and perfect for you. We truly appreciate your kind words and look forward to your next purchase.
💗
UniWigs Support
KH
Kate H.
So happy I found UniWigs
I am so happy I found UniWigs! I purchased the Upgraded Courtney Topper, 16” Chinese hair in Truffle brown. I have struggled with my thin fine hair most of my adult life. I have tried everything from supplements, hair growth serums, clip in’s and hand tied extensions which looked great but the upkeep was way too expensive and time consuming.
My Courtney Topper looked amazing right out of the box. The hair is silky soft and the colour is a perfect match to my natural hair.
I did take the topper to my hair stylist to have her add some more layers around the front and take an inch or so off the length to better suit my hairstyle. I also followed YouTube tutorials on how to pluck the part for a more natural look. It is so easy to put, takes just a few minutes and that’s mostly me just fussing with it. I am still adjusting to seeing myself with hair lol but am loving my new topper. Also want to add UniWigs Customer Service have been amazing. Thank you 😊
Response from UniWigsMay 22, 2025
Hi Kate,
Thank you so much for sharing your story! We're thrilled to hear that the Upgraded Courtney Topper in Truffle Brown has made such a positive difference for you. It’s wonderful to know that the color, softness, and fit worked out so well — and we love that you personalized it with your stylist to suit your style perfectly.
Adjusting to a new look can take time, but we’re so happy you’re loving it already. Your kind words about our customer service mean a lot to us — we're always here to help.
Thanks again for being part of the UniWigs family 💛
Warm wishes,
UniWigs Support
