Universal Windows DirectReviews of universalwindowsdirect.com

Be very careful when purchasing from this company. During our sales appointment, we were told the windows would qualify for the federal energy tax credit. Based on that, we moved forward and spent over $13,000. After installation, when preparing our taxes and reviewing the NFRC specifications, we learned the windows do not qualify. When I contacted customer service, I was told the contract does not guarantee tax credit eligibility — yet the contract says nothing about tax credit qualification either way. We were never offered an option that would have met the qualifying standard. For a purchase this large, we expected better transparency. We will not use this company again and recommend others verify tax credit eligibility before signing.

ABSOLUTELY Garbage! D0 NOT Buy! Supposed to be Energy Star Rated. That’s a joke. Had three service calls since 2023. Side draft from chimney effect, windows are sweating, can ACTUALLY see daylight between double hung, windows. Should have kept my original ones. Windows are actually cold from 2-3 inches out. Close blinds in the winter to prevent heat loss. Do yourself a BIG favor, look somewhere else, or I guarantee you WILL regret it.

was disappointed with my experience. The windows I received were not as promised — the style and quality didn’t match what was discussed during the sales process. The installation was completed, but the end result wasn’t what I expected based on what I was told. I wish there had been better communication and follow-through to ensure I got what I paid for.

Beware once you have issues and they have all your money... When the salesman was giving me his pitch, I specifically asked if they install on Saturdays, he said yes. When the guy who came to measure the windows  I asked if they install on Saturdays. Again I was told yes. This was one of the reasons I decided to go with them. 8-10 weeks go by and I get a call on Aug 26 that the windows are ready and they can install on Aug 29 a Friday. I said I work during the week so  what Saturday can they install. She tells me they DO NOT INSTALL ON SATURDAYS. I told her 2 employees who were at my house said they do, she said sorry no.  So I tell her I am off friday Sept. 12. She said that is a ways away, so they WILL CHARGE ME A STOCKING FEE since they have to hold onto them until then.   What????? 2 of your employees say you install on Saturdays, WHICH WAS A LIE and now I have to pay a fee??? What the heck?? Lie to your customers much? So I had to take off work loose 8 hours of vacation time because of your companies incompetence. Aug 29 comes and they install the windows. Once they are done I finally get a chance to go outside and noticed the windows do not match or look like the others. I live in a condominium. The salesman knew this was a condominium because he had to contact the management company to see if the look of one window could be changed a bit. So what is wrong with the windows? All the windows installed in the development have a frame outlining the window that matches the siding. These new windows are all just white, no frame matching to the siding. In 2 spots the siding now has a gap that is away from the house. It was all flat before the windows were installed. So  Aug 29, I called and left a message, nobody was calling back so again I   called the customer service number, explained everything. She gave me a number to text the pictures and details  Sept 3 called left voice mail- got no answer  Sent multiple emails thru thier website contact us, texted. Finally got a message with a number to call back. I call and again nobody resdon't. Sept 5 finally got a person, she gave me email address so I can send the pictures and details again. So copied my text and sent that email. It gets sent back undeliverable,  problem on receivers end. I resend 2 more times same thing. I forward to my work email and Sept 6 I resend the email from work email. Same thing it gets sent back undeliverable. Sept 8 leave voicemail at 9am, then at 4:15pm Finally got a call back from the same girl who i spoke to before. I told her all the emails are getting sent back. She said someone would come out Sept 12 between 3-5 to take pictures. He took pictures of the windows, the siding he took no pictures of and said that was nothing.  Well there were no gaps and now there are. I also printed out the email I sent with the errors so maybe thier IT people could look at, he was not interested and did not take it. It's Sept 18. I left a message at 10am, no answer. So these are the numbers and emails  that do not work and that do not get replied to How does this company exist with such poor, practically unexistant customer service They say they will call you back they dont. They say they deliver on Saturdays, they don't. I was told to text info to 855-293-7813  NO RESPONSE Calling 440-786-1400 leave voice mail - NOBODY EVER CALLS YOU BACK emailing  customerservice at universalwindowsdirect.com--- it gets sent back undeliverable                    [email protected] --- gets sent back undeliverable It is almost a month after my install and my complaint and NOBODY FROM THIS COMPANY has bothered to call me to resolve this!!! Due to the incorrect information given to me, no response to voicemails, unable to contact them via email, and not even attempting to resolve issue I WOULD NOT RECOMMEND THIS COMPANY. Once they have their money, they will not contact you to try to fix any issues that were made on their part. A month  has gone by and nobody has reached out to me.

I originally chose Universal Windows Direct based on a positive interaction with Darren, who was knowledgeable, friendly, and emphasized the company's lifetime warranty. We decided to move forward with a window installation on March 15, 2023, despite the higher cost, because of this promise. The installation itself was excellent, but after a few months, the clasps on the windows began to fail. A technician replaced them at no charge, which was in line with the lifetime warranty. Encouraged by our initial experience, we decided to contract with Universal Windows for siding on June 19, 2024. Brandon, who handled the sale, again reassured us that the same lifetime warranty would apply, with no fees involved. While there were some delays and scheduling hiccups, we were willing to overlook those as we wanted the job completed. Unfortunately, the siding installation on September 12, 2024, was a major letdown. The installers faced communication issues, cut our cable line (disrupting my work), and rushed through what should have been a two-day job, finishing it in under 8 hours. Within a day, the siding began to detach. Additionally, there were holes under the sunroom, trash left in both my yard and my neighbor's, and missing flashing. When I raised concerns, the installers' only response was "it’s not in your contract"—which was incredibly frustrating. A technician came out and suggested a full reinstallation, but when work was done on January 2, 2025, only the loose pieces were nailed back up, leaving the job looking poorly done. By January 28, 2025, the siding had detached again. Another technician came out, but once again, only nailed it back up. The real shock came on March 19, 2025, when I was informed about a new $149 service fee. This was in stark contrast to the terms of our original agreements, which had no mention of service fees. I was told the siding would not incur a fee because I was still within the one-year warranty, but my windows would be charged since they were outside the warranty period. However, my window agreement never mentioned a service fee, and the siding agreement stated that such a fee would only apply if the damage was outside the warranty coverage. When I raised these issues, I was told that the company could change the terms of the warranty at any time. This felt incredibly unethical, as I was never informed of these potential changes at the time of signing. In conclusion, while Universal Windows Direct initially seemed like a solid choice, the ongoing issues, poor quality of work, and changes to the terms of the warranty have left me deeply dissatisfied. I would caution potential customers to carefully review all terms and conditions before moving forward with this company.

Windows turned out great. Can't wait to see the difference with energy bill. Cost was reasonable. Installers were quick, courteous of house and animals. Would definitely recommend.

Very pleased with the windows and the installation crew. On time and very good professional job with installing the new windows and removal of old windows. Even cleaned up well.

I wanted siding for our modest single wide mobile home plus new gutters. A Universal Windows guy came out and spent 1 and a half boring hours puffing up his company. The spiel was that they have the best installers, the best product, the best Customer Service etc etc etc. I have since seen online that they totally rip people off with shoddy installation and wrong size windows, siding, doors, etc I was expecting new siding and gutters maybe $5000 or $6,000. The guy looked me right in the eye and quoted me a price of $67,000. YES $67,000!!! I almost became instantaneously incontinent right in my easy chair. You could purchase a new mobile home for that. I looked over at my wife when he said $67,000 and she looked deathly pale. The room started to spin....$67,000!!! He kept pressuring me to sign a contract right away. Over and over he wanted my signature and said this was just a quote not a contract. He kept on wanting my signature. I am so glad I said no because I read online reviews after he left and I found out that it was a standard practice of their sales people to trick and deceive people into signing a "quote" whereby they are on the hook for THOUSANDS of $$$$ Please folks PLEASE for your own good STAY Away from these people.