Universal Windows DirectReviews of universalwindowsdirect.com

I ordered my windows last year and had 2 windows in my front of my house that have a basic half moon above them. Very standard but they told me they would be more due to the half windows being special ordered. I waited 3 months and windows supposedly came in. Day guys came to install they went ahead and took all my windows out and then installed them. The installer didnt tell me the half moon windows were wrong size and took my windows out anyway without telling ke and tried to do some patch thing that looks like something I would do. Looks so unprofessional and awful I called them and let them know they needed to correct it and they said they would rush my window order , and in meantime had a guy come out and remeasure them. He said original measurements were way off bc the guy used some auto measures. 12 weeks later again approximately I get a call day that new installation is supposed to happen by the installer and he tells me he isnt coming bc the windows are definitely not the right size again. At this point I was still trying to be patient and told him I felt like I should get compensation based on all of this and the price I paid for my windows. After about another 2 months I called to. Heck on my windows again and they tell me that the company they order from cant makes my windows and they had to order from someone else. I asked the customer service to have someone contact me because at this point I am losing patience. I have had nobody contsct me, no compensation, no front windows that fit and now have let them know if I dont hear something I am filing in court, which I plan to do Monday. Do not use Universal Windows. I thlught goikg with a company would be the best thing to do due to it being a big investment and wish I would have went with someone else. Do not spend the money. They will make you think they have the best windows but these windows havent even helped with our house heating or cooling bills etc and they dont back their product. Please run. I dont want someone else screwed.

BUYER BEWARE!!! This company will lie to you to get you to sign the contract and that's when they have you. We were lied to and deceived by multiple people and were told that after it taking 3.5 weeks to complete the project as they apparently don't know how to order the correct parts to install windows, we were told they would give us a fair compensation for the hassle and problems they solved, that compensation was less than 1%!!!!!! If you have to deal with Tyler, he is the shiftiest little creep you will encounter. He is the mastermind of deception, and the rest of the crew follow right along!! If anything, good comes out of our pain and terrible experience is the hope that this review deters anyone from doing business with this poor excuse of a company. They have multiple class actions lawsuits against them already, something I wish I found out before ever talking to them!! So if you are looking for a window installer, STAY AWAY from these hoodlums!!

Everything was fine until it wasn’t. They took our deposit and cut into our wall/door frame to inspect for the install, then left visible damage behind. Then went completely silent. At the 6-week mark (when install was supposed to happen), we had to call them, only to be told the job was “undersold” and we’d need to pay double the signed contract price or cancel. No accountability. No communication. No resolution. If we hadn’t called, we’d still be sitting here waiting while they held our money. Complete garbage!

Half the reason I bought these windows were the energy efficient tax write-off. I have been told they were energy efficient and have waited two and a half months to do my taxes Now I'm being told that you can't write them off because they are not triple panel, I've called once a week for months and have been told they are just waiting for the qmid number from the government and everything is fine. I guess I shouldn't be shocked...

I would give a good review for the service, but I can’t because of how the company has treated me since. We took their bid and they did a good job with the windows and we are happy with them. Since that time they are spam calling multiple times a week for years, including during weekend hours and evening hours from ever-changing numbers. I’ve asked them to stop multiple times and they won’t. The last representative even apologize for the continued calls and then launched into his sales pitch anyway. That isn’t how you should do business.

Two workers came out but only one actually did the work. They said they could put the windows in with my curtains in place, but they took my curtains down and the curtains did not work when they put them up. I am waiting for help to get my curtains up as I am 68 and can't climb a ladder. They replaced my 2.25" molding with 3.5" to cover up damage to my walls. They didn't have molding for my second window so they could not finish the job. I live 1.5 miles from Home Depot so I am not sure why they couldn't buy the molding. They told me I had to pay the balance even though I was told to pay the balance when the job was completed. I was also told they would be back and have the work completed before the week was out. 8 days later I called and raised cane as to why my windows are not finished and why my curtains were not hung properly. I was told they will be back out 4.5 weeks later. I need the rest of my windows replaced in my house, but I will not use this company again.

I purchased 5 windows, a picture with two sides, a standard, and a small over the sink. All were double hung, except the picture. I purchased these during a buy 2 get 2 free promotion. I was given a grand total price. When I questioned this I was told that's the way it is! No breakdown of each window price or if I even got the buy 2 get 2. I've been told that I paid to much. I really think Universal Windows Direct should have a better explanation of their pricing! I believe that I was way overcharged! I won't do business with them again.

When Universal Windows Direct makes a mistake, the customer is screwed. In 2024, we got a quote for two ValueLine entry doors with adjustable hinge attachments for $4400. The crew installed the doors and we were pleased with the new doors. Fast forward to February 2026, after cycling through bitter winter cold and oppressive summer heat, one door was opened and would not latch when closed. Called Windows Direct and asked for help. They sent over a High School DropOut to correct the problem. He discovered that the doors don’t have an adjustable hinge attachment as spelled out in my quote. There is even a sticker with instructions on how to set the adjustable hinge on the door. HSDO was clueless. I had to instruct him how to fix the latch strike plate. In a follow up phone call, the HSDO said that my quote was in error, ValuLine doors aren’t delivered with adjustable hinge attachments. Windows Direct made a mistake in the quote and they just don’t give a sh$t about the customer. Apparently the Warrantee doesn’t cover incompetence. When I hire a contractor my expectation is that I get the product I ordered and skilled craftsmanship. Windows Direct failed to deliver and betrayed my trust.