Universal Windows DirectReviews of universalwindowsdirect.com

If I could leave a 0 star i would. Rude people. Never showed up for my install. Contacting my attorney, They can keep their windows. Scary thought if they can't find better people to speak to, And show up for appointments to install. 4 hours late and still waiting. Talked to 6 people nobody can give me a answer. But they sure did for over$7000. Deposit ok now they show up how do I show pictures of the workman ship? What a horrible mess

My comments are directed to Bath Authority. My experience with the salesman who came to my home was awful. He was there to give me an estimate of the cost to update my walk in shower. It was my understanding that the cancellation policy alloyed me to cancel the transaction three business days from a stated date. I complied with this requirement and received nothing in response to my inquires.

(Greensky Lender for Universal). This complaint is not Universal directly, but there choice of lending companies for financing promotions. Greensky is horrible with transparency and service. Somehow we were placed into paperless billing during promotional period of our loan(we get paper copies of every other bill we have). Only communication came one month after promotional period ended and all the interest charges had kicked in. They were quick to let me know I owed after the fact, but no interest in letting me know ahead of time. Its no wonder government is cracking down on horrible lending practices. This company is the reason why. This lending came from window installs. Unfortunately, it seems many of the window installers use Greensky. I would urge you to pay in full and stay away from this company no matter how good the promotion is.

I would not recommend Universal Windows Direct based on my experience. The customer service, craftsmanship, and overall competency have been extremely disappointing. The company has been to my home three separate times to fix the caulking around our windows and sliding door, and the work is still unacceptable. It looks unfinished and far from the quality I expected. On top of that, we’re still waiting for a section of siding to be installed. For months we’ve been told the product is “on order,” but nothing has been resolved and there has been little accountability or communication. After multiple service visits and ongoing delays, I have completely lost confidence in this company. If you’re considering Universal Windows Direct, I would encourage you to carefully research other options before making a decision.

Be very careful and read EVERYTHING rather than just trusting the high pressure sales rep that visits you!!! One very attractive sales point, repeatedly articulated by the sales person who sold me my windows turned out to be absolutely false, or at least, very deceptive. I was assured that my window screens would be replaced, FOR THE LIFETIME OF THE WINDOWS, should they ever become damaged for any reason. Shortly after my window replacements, a bird flew into one and put a hole in it. I called UWD, and a service person did indeed come to my residence, scanned the code sticker on that particular window, and repaired the screen. Fast forward a couple of years... I just called UWD to have a few rips & holes repaired in 3 of the other window screens and was told that "it was a fluke, a one time thing" that they did that, as the screening IS NOT guaranteed throughout the life of the window. Before you spend thousands of dollars on replacement windows, be very certain that your sales person is not lying to you. I will be having the remainder of my windows replaced by Anderson, a much more honest and transparent company!

I ordered my windows last year and had 2 windows in my front of my house that have a basic half moon above them. Very standard but they told me they would be more due to the half windows being special ordered. I waited 3 months and windows supposedly came in. Day guys came to install they went ahead and took all my windows out and then installed them. The installer didnt tell me the half moon windows were wrong size and took my windows out anyway without telling ke and tried to do some patch thing that looks like something I would do. Looks so unprofessional and awful I called them and let them know they needed to correct it and they said they would rush my window order , and in meantime had a guy come out and remeasure them. He said original measurements were way off bc the guy used some auto measures. 12 weeks later again approximately I get a call day that new installation is supposed to happen by the installer and he tells me he isnt coming bc the windows are definitely not the right size again. At this point I was still trying to be patient and told him I felt like I should get compensation based on all of this and the price I paid for my windows. After about another 2 months I called to. Heck on my windows again and they tell me that the company they order from cant makes my windows and they had to order from someone else. I asked the customer service to have someone contact me because at this point I am losing patience. I have had nobody contsct me, no compensation, no front windows that fit and now have let them know if I dont hear something I am filing in court, which I plan to do Monday. Do not use Universal Windows. I thlught goikg with a company would be the best thing to do due to it being a big investment and wish I would have went with someone else. Do not spend the money. They will make you think they have the best windows but these windows havent even helped with our house heating or cooling bills etc and they dont back their product. Please run. I dont want someone else screwed.

BUYER BEWARE!!! This company will lie to you to get you to sign the contract and that's when they have you. We were lied to and deceived by multiple people and were told that after it taking 3.5 weeks to complete the project as they apparently don't know how to order the correct parts to install windows, we were told they would give us a fair compensation for the hassle and problems they solved, that compensation was less than 1%!!!!!! If you have to deal with Tyler, he is the shiftiest little creep you will encounter. He is the mastermind of deception, and the rest of the crew follow right along!! If anything, good comes out of our pain and terrible experience is the hope that this review deters anyone from doing business with this poor excuse of a company. They have multiple class actions lawsuits against them already, something I wish I found out before ever talking to them!! So if you are looking for a window installer, STAY AWAY from these hoodlums!!

Everything was fine until it wasn’t. They took our deposit and cut into our wall/door frame to inspect for the install, then left visible damage behind. Then went completely silent. At the 6-week mark (when install was supposed to happen), we had to call them, only to be told the job was “undersold” and we’d need to pay double the signed contract price or cancel. No accountability. No communication. No resolution. If we hadn’t called, we’d still be sitting here waiting while they held our money. Complete garbage!