Universal Windows DirectReviews of universalwindowsdirect.com

We started the process ( 12 windows and 1 outside door) in April 2023. It was not completed until March 2024. 10-1/2 months. Unsatisfactory to us. The guy that sold this to us didn’t follow through with something and delayed the order about 2 weeks. The next guy that came to remeasure was filthy dirty. Our product came in in August or September and the windows were installed in September, but the door was 2 inches off one way or the other. They placed a new order for the door and put a RUSH on it. After changing the ETA for the new door 4-5 times, it finally came in 5 months later. Again, very UNSATISFACTORY to us since we went through most of the winter months with our old windows, The installers did fine, but I would never refer Universal Windows to anyone.

Thank you for the pleasant installation experience. The installer’s came right on time and they were very polite and professional. They got the job done in a matter of a few hours and the lead installer explained how to operate the windows when the job was completed. I will use Universal Windows Direct in the future.

Very happy with the installation of our new windows! Crew leader Marvin did an awesome job along with Nate! Very professional, friendly, respectful, they did an awesome job! They arrived right on time also and even gave a courtesy call beforehand to say they will soon be there! Very happy with Universal Windows and will recommend to friends and relatives! Top notch service!

Greg sr was the best. Neat courteous a pleasure to talk to. Workmanship was excellent.

Installers were friendly and efficient got here an did the job quick. Overall everything was good except between the salesman and the financial company..signed papers on a low payment but when we got the statement from the lender it was a higher payment.

You are liars, after two years you come to show your face that they are going to send me to collection what value if you never did the work on my house those in order to tell me that they came to ruin the windows and cause damage to my property for Those 3 windows that they changed are small, they are not like the ones they promised me, I got bored of calling him. more than a year and a half and they never answered me. I left a message and they never returned my calls. You are a company that does not fulfill what they promise to their clients. I have been reviewing many bad comments on Google about that company, the same thing they did to my friend. I miss other people. Google's bad reputation, if you take me to collection, I'll sue them for property damage and take away the 3 windows and don't put the correct windows in that they promised me, ok

When I know someone is in need of new windows, I would recommend Universal Windows Direct. They are very professional, curious, prompt and efficient. Thank you Ryan Lilly!

That was one of the most nicest man I've met in awhile he showed me all the ways the windows worked and was just a really efficient and quick worker