Universal Windows DirectReviews of universalwindowsdirect.com

The two installer’s arrived right on time and went right to work. Very nice gentleman and very hard workers. We love our new windows they made our home look so much better and we can already tell a difference in the noise control. Just so happy 😊

The windows look great and are a huge improvement over our new construction grade windows. The installers where great, the were very considerate, polite, and did a fantastic job. The even showed us a new way to use the windows.

From the moment I contacted Universal Windows Direct, I received exceptional professionalism. Carlo came to my home and did a fantastic job explaining the windows and their product. Once we committed to the purchase, Carlo was there for every cha ge we wanted to make and made the process easy for us and seamless. Our windows came in around the estimated time stated upon sale and they immediately scheduled a date for install. The installers that came to my home were professional and explained the entire process. They did a fantastic job on the install and were extremely meticulous. We could not be happier with our new windows and the experience we had with Universal Windows Direct.

Mike Moran and Don did a great job with the installation. They kept me informed and made sure I was satisfied with their work. I wouldn't hesitate to use them again.

Rodney, Tyler & Jordan were awesome. They were extremely professional and paid special attention to detail and cleanliness.

Overall like the windows, I used uwd because my brother used them 2yrs earlier in same area. We also bought the uwd windows for the warranty. My experience with the charlotte office was night and day different than my brother's. 1st I didn't recieve the promotion of free triple pain upgrade but I was fine with that, but I live in an hoa and all the front windows have to have grids(6) which was expressed to the salesman and the rest didn't need to and we didn't want the grids on the other. After 2 weeks that the order was in got a call from salesman that he messed up and needed to add a grid windiw to front and replace the grid window in the back of the house that didn't need grids so we resigned for the correction....we'll the windows came in early like 2 to 3 weeks which was great and the y was great keeping us in loop. The day of the installation only 2 guys showed up and told us that the rest of the crew had to go to a bigger job my house was signed up for 14 windows and a patio door. And the head installer said this was a big job and will take all day which we was told at signing. But he seemed overwhelmed but jumped on the job m. The 2 men was taking windows out pretty fast about an hr goes by an I noticed the 1st window the took out in the front didn't have grids which needed it. We told him and so they took the set window out and said there was an extra one in trailer but was smaller but may work..but they are custom made supposedly well they put it in and then all the rest and I noticed at the 2nd story window at the back of the house had grids that wasn't suppose too but me and my wife said oh well we can live with it...but what we realized is the 2nd measurement they scheduled to do isn't honored by the installers they just grab a window and fill the empty hole in the wall so customization goes out the window literally. Around 3:30 we noticed they hadn't started on the new patio door and they were basically done with the widows we asked about it to the lead installer and he said he knew nothing about it that the wearhouse didn't put it on his trailer, and then got aggressive and told my wife that if he comes back tomorrow then he will miss out on a big job...we'll at this point I was at work and my wife told me about it and I called uwd ranch to let them know and apparently while I was on the phone with them his subcontractor boss told him he was gonna have to come back to install the patio door and then he was OK and was calm. Came back the next day and installed it. After they was done we walked through the inside and saw a few badly caulked areas and so I called uwd branch again to let them know and the came out the next day to fix it. The office does their part. We'll 2 weeks went by and we noticed that the 2 locks on on of the downstairs windows said polaris not unishield so I researched and found out uwd unishield windows are polaris windows ( which are good windows) but I just wish I was told.well my wife wanted the locks to march all the other windows especially with what we paid so she called uwd again and the came back out and changed the to the correct lock. Have to say the bright spot in all this is how quickly uwd is on fixing any problem that comes up which gives me some confidence in the unlimited warranty that we bought. I told the manager that the installers was going to hurt there reputation because your windows are only as good as the install. He told me his wife was in labor with complications and he came into work intold him I would have rather they rescheduled my install because 1 the windows came earlier than I expected 2 I'm paying alot of money for it to be done right..however I feel like that wasn't really the reason becuse the guy was mad about not goingnto be able to do a big job the next day, didn't seem like a dude that was worried about a wife an new baby. But all in all I'm somewhat happy with what we bought but I second guess myself alot which isn't a good feeling when you give a company 28000. I wish I would've got quotes from other companies like champion window world and window nation too. Shouldn't have listened to my brother lol.

It didn't start good. Make sure you get a copy from salesperson of job you agreed to. The first day they came for install, the installers did not have all directions that we agreed to when we bought windows. The installers came back to do the install and everything was sorted out. Marvin and Nate were great, very professional. They did a great job. Everything was cleaned up.

Everything was great! The sales rep Chris was informative, knowledgeable and friendly. The workers knew what they were doing, worked quickly and did a fantastic job!