Universal Property & Casualty InsuranceReviews of universalproperty.com

Stay Away from these thugs! It's been a year and half since I started the claim and there is no solution yet. My house is completely destroyed due to water damages and I haven't been able to live in it even though I still have to come up with the mortgage payment.

Will never use Universal insurance again after a major storm event and losing power my sump pump broke and lost everything in my basement. first they tell me im covered and then deny my claim after i have already had servpro come out to help thinking i am covered... so now not only am i out everything in my basement plus the repairs needed i have a bill from servpro that i cant pay thanks Universal.... You pay for insurance and when you actually need it guess what DENIED... They are here to take your money and when you need them deny... If you are thinking of using this company do yourself a favor and dont do it.

My experience was ok. Quality was fair.the claim process is slow

Absolutely horrible experience with this company. I am a year into a claim with no resolution. My home had a roof leak with mold damage. A year later, our family remains in this home as the insurance company fails to send needed documentation to my mortgage company. I have never experienced such poor communication. My next step in dealing with this is contacting an attorney. Do NOT use this company.

I filed a claim 04/04/2020. A pipe busted under my sink. I m still waiting for someone to get back to me. I have called and emailed several times. Still no answer. My floors are stripped my house is a construction zone with hazardous materials. The worked stopped working because I can’t pay then. The company that universal sent to my house to remove the floors and dry the water just sent a bill for $9,688 be mindful they sent them to work in my house. Today is 05/06/2020 nobody still has not reached out to me.

This is my 4th year with Universal Property for my Condo and so far every year my rates lower. Customer service is really knowledgeable and it is always a pleasure speaking with them when I need to contact the company.

As a young adult I would never insure my new home with any other company! Great customer service and guidance towards the best option for me. My parents recommended after their 15 year relationship with them and I shall refer my kids when its their time! Most companies are only interested in dollar signs but Universal has set the standards for truly caring for their clients for the long term. Thank you for the help team! Luciana

I've been an insured for many years and have spoken to several claims and service representatives during this time. I have experienced great service, prompt handling of my concerns and fair claim assessments. I can't complain.