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Universaldrugstore (universaldrugstore.com) has 747 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Dr R.
Easy to order by phone. Order arrived early and done correctly - even during the holiday season! Been using for over a year and always done correctly.
Response from UniversaldrugstoreJan 16, 2023
Dear Dr. Ronz, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Sandy
Ordering was easy. You communicated with me often via email with any questions or instructions. Delivery was faster than I thought it would be, but I will still order early so I don't run out.
Response from UniversaldrugstoreJan 16, 2023
Dear Sandy, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Mary
I don't order from UDS often but the medicine I do order comes from another country. UDS personnel have always been very professional and helpful. Since my medicine comes from across the pond, it takes awhile to get here but worth the wait because of the price difference. This last order came sealed in a plastic bag because the box had been crushed in transit and it was soaking wet. However, it was just the outside packaging that was damaged so I expect that was a postal issue.
Response from UniversaldrugstoreJan 16, 2023
Dear Mary, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service and our price. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Patricia
Easy!!! Emails are helpful that remind me it’s time to refill.
Response from UniversaldrugstoreJan 16, 2023
Dear Patricia, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Paula R.
The person I spoke with on the phone was very personable. He was very upfront about the cost. He said your company would contact the doctor. It was done in less than two days. My medication arrived in 3 weeks. I will definitely use you again. All my doctors are on board with that. I was referred by my brother and I will refer you to my friends. A very easy way to do business. Thank you!
Response from UniversaldrugstoreJan 16, 2023
Dear Paula, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. We also thank you for your referral, you can also find out more about the referral program by asking the agents and on our website. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Marty
I ordered my prescription on December 1st. As of toy ( January 9th), I have not gotten this. Terrible service, I have used U. D. S. for 15 years & have never had an order, not arrive this late. Very disappointed !!! Marty Adrian
Response from UniversaldrugstoreJan 10, 2023
Dear Marty, Thank you for leaving us the review. We are sorry to hear that you have not received your order. We have sent you an email to follow up, kindly check on it. We hope to resolve the issue with you as soon as possible. Thank you for your business.
Helen
Efficient, with good communication. Timely delivery.
Response from UniversaldrugstoreJan 10, 2023
Dear Helen, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
John
Ordering was simple and I understood cost. Uploading prescription was easy. Once ordered I realized it would take 3-4 weeks to receive prescription because it was being shipped from Africa. I made the decision to wait but this resulted in me being without medicine for 3 weeks.
Response from UniversaldrugstoreJan 10, 2023
Dear John, Thank you for leaving us the review. We are sorry to hear about the delay on the delivery. During the holiday, please expect 1-2 week extra for the delivery, please note that it totally depends on USPS once your order has been received by them. Please let us know if you have any questions. Thank you for your business.
