United States Auto Shipping IncReviews of unitedstatesautoshipping.com

I had a terrible experience with United States Auto Shipping and want to warn others, especially anyone disabled or with strict travel timelines. I paid a $200 non-refundable deposit and was promised guaranteed pickup of my van on September 12. I told the coordinator, Paul Smith, that I had a one-way flight that same night and could not afford delays. He assured me everything was set. The assigned driver, Luis, first promised pickup between 2–4 PM. Instead, he kept delaying, giving excuses about another customer’s payment. At one point, he even suggested I leave my van unattended with the keys and all my belongings inside—completely unacceptable. By 8 PM, he admitted he was still 200 miles away. After that, he stopped responding. I missed my flight, had to pay $165 for a hotel, $181 for a rebooked flight, and endured enormous stress as a disabled customer. This was misrepresentation, negligence, and unethical business practice. They failed to honor the contract, stranded me without transportation, and caused me to incur unnecessary expenses. 🚫 Do not trust this company. They make promises they cannot keep, and their lack of accountability is appalling. I am filing a formal complaint with the DOT/FMCSA and disability rights authorities.

Really good service Shaun was the best

Helpful support and great service. Overall, I would recommend for their efficient and quick work.

Got a quote for 825$, when the driver arrived, the new amount was 1600, tried to lower it to 1400, while saying there’s a shortage of drivers.. called another company, and was informed they had plenty of drivers and could easily do it for less the 1100$.. this is simply a bait & switch! This site only has there good reviews on here, if you go to yelp that’s where everybody is spilling the beans about the same situation that happened to us! DO NOT USE THIS COMPANY!!

Roger was good and kept me updated as things progressed. Good company to work with.

I recently used United States Auto Shipping to ship my vehicle, and I my experience was great with them. Roger was absolutely fantastic from start to finish-professional, responsive, and genuinely helpful. He kept me informed every step of the way and made the entire process smooth and stress-free. My car arrived on time and in perfect condition. I highly recommend this company, and if you get the chance to work with Roger, you're in great hands!

What made my experience great was Paul, he made everything extremely easy throughout the whole process was extremely helpful and available about every question we had. Paul has been very understanding and helpful since day one. I really appreciate everything he has done with my shipping process. He made it very clear and easy since day one. He has done an amazing job throughout this process and I really appreciate all the help he has done for us.

The service was on time . They pick it up in 24 h and drop off in 48, from Iowa to Idaho . Highly recommended