United Regions Van LinesReviews of unitedregionvanlines.com

United Regions Van Lines is the convenient option if you have a very complicated or large move on your hands. They are very good communicators and keep you abreast of any developments as soon as they occur. My move involved 3 separate drop-off points for delivery in San Mateo, CA. The admin team at United Regions Van Lines confirmed each one with us before delivery to ensure everything happened as we wanted. We are very happy with how the move went and would be thrilled to hire them again.

I have moved at least 10 times in my life & I have never EVER experienced anything like this. The salesperson on the phone did an incredible job of walking me through the whole process. Unfortunately he was either lying or he has no idea what the actual experience of moving with them is like. The amount we paid is MORE THAN DOUBLE what we were initially quoted. No one who has had any part in moving our belongings is an actual employee of United Regions. These are not professional movers. It is a ragtag mix of contracted people who do not care a bit about your furniture. We received half of our belongings today in California, even though I was still being told yesterday morning that our belongings were still in a warehouse in Georgia after our things had been picked up 7/9. They did not know our belongings had left Georgia and were a day away from being in California. They actually put pieces of our sectional couch on different moving trucks. Who does that?! We have half of a sectional couch in our living room. No one told us to expect different shipments of our belongings. I have taken multiple pictures of broken storage bins, boxes that look like someone punted them off a bridge, totally broken furniture and expensive lamp shades that now look like total garbage. It seems like you would have to go out of your way to damage & mishandle as many things as they did. Horrible communication. Immature, unprofessional contractors who write rude texts. No one tells the truth. No one cares at all about customer service. I don’t have the energy to include all of the ways that they have failed. Unbelievable.

Manipulative pricing. Absolutely terrible customer service. No concern to adhere to their contract. Overall worst ran business I have ever experienced. DO NOT CHOOSE UNITED REGIONS VAN LINES to move your belongings.

This is by far the worst company I have ever had dealings with! Moving halfway across the country is stressful . To alleviate that stress, we decided to hire a professional team to pack and move us. My husband read tons of reviews and finally decided on United Regions Van Lines. We have now determined that all the "5 star" review are fake and paid for. Our first call was to a sales representative by the name of Philip. We did a video call walk through to get a detailed account of all our belongings to determine how many cubic feet would be needed for our move. Philip also sold us on their "white glove" service. He explained that professional packers would come in and carefully wrap and pack all our belongings for us (Worst mistake ever, but I'll get to that later). We accepted the offer, set the date,signed the contract, and paid the deposit. From then on the communication was atrocious. QC was supposed to call us a week prior to pack/pickup date. This never happened. We left several voicemails the went unreturned. Several emails were sent to Philip, also unreturned. One day prior to pack/pickup, Lisa called my husband to gouge him for another $2K. Ok, fine. Money paid. Day one of packing/pickup, no one shows up. No calls. We called several times but couldn't reach anyone. Day two rolls around and we're finally able to get a hold of Carin, a supposed manager, at United Regions Van Lines. She charms us with her wit and sarcasm and assures us that our house is only a one day job and that the crew and driver will show up on day three to do everything start to finish. Ok, great. So, day three comes and surprise surprise! No crew, no driver. This is a Sunday you see, so the office is closed. Day four, We are now outside of the contracted dates. By this time we are very anxious. We have to be out of the house completely by the next day. Finally get a hold of Carin again and she apologized for the inconvenience buy says that the driver and crew will arrive at our house shortly. Now here is where things really start to go south. I stay at the hotel with the kids and the dog to ensure that we will not be on the way. My husband meets the driver, Russell, who informs him that he doesn't have a crew to "White Glove" pack us. But not to worry, one is being put together as we speak. As random people start to show up to our house, my husband hears them introducing themselves and referencing the daily work ad from Craigslist. Ok.... so I'm guessing these are not professional packers. Nope, not at all. When my husband sees the first person take out a kitchen drawer and dump it in to a GIANT clothes box, he starts to panic. This is not "careful packing". Russell is nowhere to be found so my husband tries to be everywhere at once to instruct the packers on how to pack. This does not work well. My husband, trying to keep me from losing my mind, doesn't tell me that our personal belongings have been treated in such a way. 17 days later, our belongings finally arrive! Yay!!! But wait, please hold your enthusiasm until you see the condition of which your things have arrived. Oh.My.Goodness. Absolute and utter disarray. Everything in giant boxes that I can't even reach the bottom of. It literally looks like a box was placed at the end of a counter and someone used their arm to just Swipe/slide it all down to the end and into the box. Broken perfume bottles, shampoo spilled all over everything, bars of open soap, jewelry, all just mashed into a giant box. My king size platform bed broken into pieces, unrepairable pieces. All the hardware for my children's beds is gone. My L shaped desk has been destroyed. Do you want to know the best part? The "customer service" person from United Regions Van Lines laughed at me and told me to file a claim. No concern, no accountability. If I could give this company ZERO stars I would. DO NOT GIVE THEM YOUR BUSINESS. You will regret it

I was very impressed about the talent, knowledge, professionalism, and the care of the movers of the United Regions Van Lines inc. The movers were prompt, friendly, careful, fast, and well equipped with all the necessary tools and items. They handled and moved very heavy furniture with no damage to my property. They packed every piece of furniture with a special care as if they were their own. They used special techniques to move furniture from the second and third floor without any damage to the drywall or anything else. I was really surprised about their techniques and skills. The price was very fair compare to other companies and the sale representative gave me a senior discount on top of that. I received many calls and text messages about the progress and the process of my move from Florida to Virginia in the coming days. I sensed a great pride about the care and quality of the customer service.

The weather was not cooperating on the day of my move but that did not dissuade the hardworking troopers of United Regions Van Lines. They just pushed on despite the disruption and made sure that they stuck to the time for finishing the job that they had given me. That’s what I call dedication. The skies were kinder on delivery day in Texas and the moving men sorted out the unloading and unpacking with ease. They impressed me enough that I strongly recommend them.

We moved the end of May, from Arizona to Kentucky. We are finally finished unpacking.To many things to put down that are broken. The things that are missing is so troubleling it's sickening. I have email and phoned, as of today no response. There is no # or address to file a claim!!!!!!

United regional van lines has horrible communication. They do not call back when promised. They lost 1/2 of my belongings including personal papers with our identification. They were aware of the issue at the time of delivery. They delivered some of my items in a tub that I never owned. My items were repacked.