United Regions Van LinesReviews of unitedregionvanlines.com

We have filed complaints with the BBB, FTMC, the Washington Attorneys General, Ohio Attorneys General, submitted to a news station, and left an FBI tip against United Regions Van Lines. The company replied with misinformation to both Attorneys General offices. We have requested a partial refund and reimbursement for the numerous damaged items. The company has not responded or attempted to find a resolution leaving us only with legal recourse. My wife hired the company to move us from WA to TN but our experience was abominable, and we believe they are participating in extortion, coercion, deceptive billing practices, and unethical conduct. The movers arrived a day late with no communication and did not answer phone calls when we attempted to clarify new paperwork. The movers who arrived came in an Enterprise truck and spoke poor English with no identification. My wife was coerced into signing additional paperwork, one mover stood over her repeatedly stating she had to sign; with the movers stating they would not move any items nor return already moved items without us signing the paperwork. We had to leave our house that night for the people who were moving in which left no other option. The movers adjusted the price multiple times, and provided inadequate explanations for charges. Our binding estimate was just over 15,000 and in the end, we paid over 21,000 as the company would not release our belongings, tell us where they were, and ultimately held them hostage. A summary of our issues is below as the details are ten pages long at this point. Key Complaints: Coercion and Price Adjustments: Allegations of being coerced into signing additional paperwork on moving day. The paperwork we signed would disappear and the mover would bring new papers to sign. Movers repeatedly adjusted the price without clear explanations. Discrepancies between the initially signed Binding Estimate Contract and subsequent Bill of Lading. Unexplained Charges: The movers dissembled numerous items resulting in extra charges for individual components they called 'miscellaneous'. They also counted a box of yard tools and a weight set each as one item on the estimate then counted each individual piece in the tall yard box and each weight as more miscellaneous items which increased our item count exponentially. The company then accused us of not being transparent in telling them the items we had to move despite them observing everything in a video walkthrough. Items were wrapped without prior notice, and charges were applied for wrapping. Items we had wrapped were wrapped again even though the company informed us we could pack and wrap as we would like. They claimed this was their process and at the discretion of the two movers who arrived. Charges for additional boxes due to alleged weight issues and stacking limitations were not adequately explained. The company claims our items took up more room on the truck but gave no photo or visual evidence. Communication Issues: Lack of transparency and explanations during the moving process. Third-Party Involvement: Concerns about third-party movers (EZ Way Logistics Inc.) handling belongings without consent. The company cites their contract allows for third party movers but we have no documentation of this. The company states some documentation may have been 'misplaced.' The movers at delivery refused to reassemble disassembled items, contrary to the contract terms. The company states this was due to temporary storage as we could not move in right away, but that is does not preclude them from reassembly. The delivery movers and the company kept stating we had to pay in cash and cash was listed in the contract, but did not specify physical dollars. Thus, we paid via Venmo and Zelle payments which constitute cash in the modern day, but they were unhappy. The arrived on a Monday holiday and were disgruntled about payment. Lack of Documentation: Failure to provide receipts and detailed documentation despite multiple requests. The company claims they provided receipts, we have none verifying payments. Questions regarding the validity of the digital copy of the final Bill of Lading. There are discrepancies between documents we signed. We have requested refunds and reimbursement for damaged goods and received no reply from United Regions Van Lines. We urge people to avoid this company and hope our experience deters others, so they do not experience the nightmare we have. Company: United Regions Van Lines Address: 4449 Easton Way, #200, Columbus, OH 43219 Phone: 877-770-1707 DOT #: 3284433, MC #: 1038996

My inaugural experience with professional movers was a resounding success. Their expertise in handling bulky items surpassed my own, despite my six-year tenure. Their collaborative and accommodating approach in devising the optimal strategy left me thoroughly impressed. Given their remarkable skill set, I highly recommend entrusting professionals to manage your move.

Our relocation from Boise, ID to Madison, WI was expertly organized and executed by the team. Their invaluable assistance during the first phone call reassured us of our decision. I wholeheartedly endorse their service.

Affordable, efficient, and friendly – that's the perfect trio you want in your movers, and this company delivers exactly that. I've moved several times, but they've now become my go-to choice. They've earned a customer for life with their professional service.

We went with the pro movers, even though they cost a bit more. They totally rocked it with their super-fast job, and we got our stuff in SC way earlier than expected. I'm definitely hiring them again.

In the sometimes uncertain world of moving, this company emerges as a trusted companion. As a first-time mover, I was fortunate to have friends who shared their wisdom and recommended them. What truly warmed my heart was their remarkable efficiency, making the entire moving experience smooth and budget-friendly. I wholeheartedly embrace this company as a reliable and caring choice in the realm of moving.

We had hired a moving company for an interstate move between AZ and OH. Issues began when the two individuals from the company arrived on 04/01/2023. I own a 1222 lb. gun safe. this was told to the company when they were hired. The company only sent two people for my move with just standard dollies. In the past, it has taken at Least 2 people and specialized tools to move my safe. We were also told that we would owe more money since the cu. ft. was underestimated. Nothing was explained to me as far as the process of making an inventory. Both of the individuals were from the Ukraine and only one of them spoke broken English. They had to go hire three additional men off the street to move my safe. It was loaded on its side in the back of the truck. I had a grandfather clock loaded into the truck as well with the rest of my belongings. I did not take delivery of my items until 04/27/2023. When they finally arrived, my safe literally looked like it was rolled off the back of the truck onto the ground. It has deep scratches, gouges, and scrapes on all sides of it. Also, one of the hinges for the door was bent. My grandfather clock was not on the truck, my grill had a large dent on the lid, an antique chair was split on the back, and my tv stand was damaged on the back. I called the company and they outright refused to acknowledge that my clock was even picked up. I completed the claim process with the "independent processor" and was offered a grand total of $75.00. My gun safe cost over $4000.00 when I bought it in 2017. To purchase the same model now would be over $8000.00.

So, when the movers showed up with this massive truck for my 3-bedroom apartment, I was kinda ready to complain, you know? But guess what? They totally rocked it! They jumped right into action, packed everything super quick, and even finished ahead of time. Same awesome vibe at my destination, where I stashed my stuff before jetting off for my year-long internship abroad. Seriously thinking about bringing them back next year, no doubt.