Peter S.
Apparently UHC pays off AARP to endorse…
Apparently UHC pays off AARP to endorse their Medicare Advantage programs. Their customer service function exists in name only. At last count 15 calls over the space of 20 days and just in a hampster wheel between what they laughingly call "customer service" and "sales" ( the theory being we disenrolled you without your permission so rather than fix the problem we created we'll sell you something new to get more commissions and pay offs from AARP ! ). They have an " escation" department but they report it isn't open but they can't tell you why it is closed; if/when it will reopen; nor a phone number for said department. Guessing that department is swamped as there is no other functioning customer service department. I hired an attorney to sue them for mail fraud and damages I incurred because of their ineptness. I have, of course, reported this inept and unresponsive underwriter to the state insurance commissioner; the BBB; and the US Attorneys office. Guessing that will accomplish nothing as these sources are also likely bought and paid for like AARP. Buyer be very aware.