UnitedHealthcareReviews of unitedhealthcare.com

Just throw your money away or burn it you get nothing here but the worst health care on the planet. They kill a billion trees a month with junk flyers. 100% organized crime. Made just for stupid people. You were warned....

Absolute third-world healthcare at first-world prices. Actually receiving healthcare from UHC is an unmitigated disaster. Everything happens through UnitedHealthcare's online portal---a portal that doesn't work. UnitedHealthcare's online technology is abysmal. The online portal is central to booking and receiving healthcare, and it next to never works. No joke. Common issues are that it will send old and outdated information to 3rd-party healthcare providers, the portal will crash, and the integrations with 3rd-party providers don't work, don't connect, or also crash. I've attempted to work with UnitedHealthcare's technical support team to address these technical problems, and they are just clueless, and to the best of my knowledge, I'm 99% sure they're overseas. Imagine the "technical support" you get from that budget laptop you purchased at Walmart, and that's who UnitedHealthcare has managing their technology. As for the support staff at UnitedHealthcare themselves, they're grossly undertrained. I've spoken to multiple UHC staff, and they don't even know their primary providers offered through the UHC portal; for example, the lady I talked to today didn't even know the telehealth provider the UHC website is sending all their patients to. Her solution was (no joke): "don't use the UHC online portal because it doesn't work, and instead download the Apps on your iPhone for the 3rd party providers." This was said to me by an employee of UHC. ...I wish Yelp would allow me to use the eye-rolling emoji because I'd place it right here. I've had multiple healthcare insurance companies during my career, and I rank UHC far, FAR below Anthem, Cigna, and Kaiser Permanente. If you're a UHC customer or thinking of becoming one, just run away...Literally: go anywhere else. Healthcare is useless if you can't even book care, and none of the technology UHC employs works.

Back in early October I had tooth pain. Went to the dentist and he told me I needed the truth either extracted or a crown. I told him I had a $2,000 limit on my dental plan with United healthcare. So he went to the office and called United healthcare and they said they would cover the crown. When he was in the office I called United healthcare dental and they told me they would cover the crown. The following Monday I went for the molds and the prep work for a crown and after they did all the work the billing person said United healthcare is denying my claim saying I have another dental plan. I had to call United healthcare again to tell them that that was a cobra plan and had expired in March of 2021. So again I asked if I was covered. They told me yes. United healthcare gave me a Thanksgiving present. I got a letter from them denying my claim. I've spent about 20 hours on the phone with my personal representative at United healthcare and with the dental plan people and I got a different story from every single person. They tell me that they can't accept an electronic transmission of the x-rays to them. They a hard copy sent by US mail. So I called the dentist office and they printed out from the digital X-ray and sent the form in. Then they claimed that they didn't accept Xerox copies of x-rays. And this thing with the x-rays has changed back and forth depending on who I talk to there they're doing the runaround from the beginning they don't want to pay a penny. That has been their intent since the beginning. Well I'm switching companies for my Medicare advantage because they really are terrible and I don't trust them. You don't know who to believe there. Play United healthcare soccer continues my personal navigator Melissa at United healthcare called back to say that all they're waiting for is The narrative of my dentist. Well my dentist is sent to the narrative twice by United States postal service and on their electronic filing. The supervisor at the dental part told me yesterday that they had received it. They have denied my claim for times in the last 10 days. So you don't know who to believe at United healthcare. After days and days of trying to get this resolved they finally paid the claim. Now in the new year I need a root canal and another crown and they're denying it saying that I used up my benefits. Well according to my plan I'm supposed to get $2,000 on January 1st. On January 7th I had to go in for emergency root canal and going back on the 18th for the crown. When all my medical issues are done I am switching companies because this company does not care about its members Now dental says root canal is not covered. Also only one crow every five years. Well friend had root canal last month. Same plan and they paid. People at this company lie and cheat. They do anything not to pay Talk tonight insurance broker and she says she gets lots of complaints about United healthcare dental program and she told me I should switch to Aetna or to anthem Talk to 5 different people get five different answers. That doesn't know what they are doing As of January 13th my dental office called them and said they were covered both the crown and the root canal. So who's telling the truth. I don't think United healthcare knows what the truth is Today I get a letter saying they're going to cover the new crown. Well their customer service people were wrong they told me I would only get one crown every 5 years so who knows what to believe. The dental office also called them to tell them that they would cover both the crown and the root canal. I'll believe it when I see it I'll be fighting this until the day I die I went to get my hearing test today and they ordered a new hearing aid and we were going to see what kind of problems I want to have with a hearing department. 2 years ago I had problem after problem with the people that they had handling the hearing. If you can don't sign up for United healthcare cuz their customer service stinks

Once again when I am seriously vomiting and VERY SICK AND NEEDING TO TALK TO THE NURSELINE-UHC is refusing to HELP ME. When I call the NurseLine-it says, 'thank you for calling the Nurse line'-instead of ANYONE ANSWERING there are a bunch of whistles and clicks and then the womans rude voice says'okay, as if I said something-I did not. It says to dial my Partys EXTENSION. That is Very important. Because if I call ANYONE in the City I live in Whether I am donating Clothes to try to help Refugees-which they won't even let me do that where I live. EVERY SINGLE CALL TELLS ME I HAVE TO "DIAL THE PARTIES EXTENSION"-NO Matter who I call ever. It is always the SAME THING. The UHC Operator REFUSES TO LET ME TALK TO A NURSE. This morning I was talked very rudely by a CARE COORDINATOR CARE COUNSELOR-ALL SHE DID WAS ARGUE WITH ME ARGUE AND ARGUE. NOT NICE. NOT UNDERSTANDING ABOUT MY PHYSICAL AND MENTAL DISABILITY. NOT AT ALL. THIS COMPANY AND THE TOWN I PIVE IN ARE ALL KILLING ME. THE REFUSE TO STOP ANTAGONIZING ME RIGHT OUTSIDE MY FRONT DOOR. I CANNOT GET ANY HELP. UHC WILL NOT HELP ME. 😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥😥🐶🐶🐶😥😥😥😥😥 MAKES ME REPEATEDLY SAY MY DATE OF BIRTH AND SHE MESSES IT UP CONSTANTLY OVER AND OVER. REFUSES TO LET ME TALK TO THE DAMN NURSE. I AM SICK!!!!!!!I CALLED THE NURSE LINE. THIS IS PROOF THAT MY PHONE IS TAKEN OVER BY UHC. A WOMAN NAMED TINA WHO CALLED ME IN JANUARY. SHE TOLD ME ALL MY CALLS WOULD GO TO HER. I DID NOT AGREE TO THAT. NOT EVER. SHE IS STILL CONTROLLING ALL MY CALLS. READING ALL MY EMAILS. NOONE WILL HELP ME!!!!! THE LOCAL POLICE HAVE TAKEN OVER MY PHONE CALLS!!!!MAKING ME A PRISONER ONCE AGAIN I cannot get thru to a UHC person. UHC refuses to HELP ME WITH ANYTHING!!!!I AM DISABLED VERY VERY SICK AND NOBODY!!!!!!!IN THE MESSED UP MISERABLE TOWN I LIVE IN WILL HELP ME. ALL THESE POLICE CONTROLLED CALLS DO THEY TELL ME YOU SOUND MUFFLED HARASSMENT ALWAYS!!!!! I AM SPEAKING CLEARLY THEY TELL ME I SOUND MUFFLED ALWAYS AS AN INSULT THESE ARE THE POLICE ON MY PHONE!!!!!!!!NOONE WILL EFFING HELP ME UHC REFUSES REFUSES TO EVER HELP ME MISERY COMPLETE MISERY I AM PHYSICALLY AND MENTALLY DISABLED THEY TREAT ME LIKE DIRT WAITING HOPING I WILL DIE I AM DYING BECAUSE OF WHAT IS BEING DONE TO ME ON PURPOSE BY MANY PEOPLE REFUSING TO HELP ME!!!!!!!!!!!

Wait on the phone forever clicking on extensions, disconnect more than once and have to do it all over again only to get some soft spoke Asian who didn’t have a good command of the English language. Extremely frustrating.......

I have never been so insulted in all my life . The reps i spoke with on the phone was so rude and degrading one rep told me that " lady i have been working here for decades and we have been always the same and this a legit company and if it wasn't i wouldn't be working here" . the other rep was rude as well he said " that's gonna cost you , that's gonna cost you "" it's to expensive go to obama care " That was very degrading feeling to me if you don't want help me then just say so . i am so hurt .

I needed to talk to someone about a bill that was charged to me twice. I sent an e-mail and they finally responded and said to call them. I called several times only to hear "your call will be answered in 10 minutes" after waiting 45 minutes each time I called. I need a company who cares enough to help me.

I thought AARP's Medicare Advantage would pay the 20% that medicare does not pay. Wrong! It uses United Healthcare who took over my Medicare account, it cost me $115 a year, my doctor visits were $35 and my physical therapy went from $1,200 a year to $1,900 a year. I switched to NY Humana and now there is no cost per year, Doctor visits are $0 and my therapy is back to $1.200. Of course any hospital stays will have a huge deductible, but I am basically healthy, and all the money I am saving from UH I move into my personal "Medical" savings account at my bank. Through my life I have had and tried to trust two insurance companies; Aetna and United Healthcare; they both are abject failures at fair coverage and fair pay outs, and I wish I could forget the anxiety causing phone calls to these companies. It is like the pay out money is coming out of the agents pockets.