UnitedHealthcareReviews of unitedhealthcare.com

This company exemplifies what is wrong with the Healthcare system. Here is an example: I have a 6 k deductible and out of pocket per year. I have met that financial responsibility in April..after that I should be covered at 100%. I was hospitalized in November and I am looking at a $891 bill for treatment in November. Upon calling them, "oh, sir that is the patient's responsibility". How could I be at 100% midyear and not at end of year. "Sir, we had a coding error on our side on one of your earlier claims which took you out of the 100% coverage status, but we have fixed that error"..but $891 is still my responsibility? "yes", but that was due to your mistake "Let me investigate..." People running this company should all be arrested...

I AM IN VIRGINIA FOR 30 DAYS> LOST THE MEDICNES AT THE AIRPORT SECURITY !!!!!! Subject: PLEASE EXPLAIN CLEARLY YOUR DECEPTIVE PRACTICES !!! Narayana Srinivasan 4307 Gilbert St. Oakland, CA 94611 May 24, 2022 Mr. Andew Witty CEO, United Healthcare 11000 Optum Circle Eden Prairie, MN 55344 Dear Sir Andrew, Medicare Supplement No.: 399182845-11 AARP Medicare RX: 0090057951 I had to travel to Virginia from California. At the airport security, the TSA took out my medicines, and forgot to put them back. The two medicines I lost was: 1. Synthroid 50 microgram 2. Januvia 100 mg. I am going to be in Virginia for 30 days. So, I need 30 tablets each. I spoke to optum pharmacy. No one understands English. Maybe this is on purpose. I need these medicines immediately. Can one of your executives speak to the folks at optumrx and expedite so that I can get the above two medicines at a local CVS here. Can I count on you? I am a diabetic. Best Regards, Narayana Srinivasan

Narayana Srinivasan 4307 Gilbert St. Oakland, CA 94611 March 24, 2022 Mr. Andew Witty, CEO, United Healthcare 11000 Optum Circle Eden Prairie, MN 55344 Dear Sir Andrew, Medicare Supplement No.: 399182845-11 Yesterday, March 22, 2022, I received a letter from Dianne Brunker, Director of Operations, without any address. If that letter had provided her address, I would have contacted her. I don’t know what is wrong with your company. All the letters come without any address—an indication of deception, fraud and corruption. Hence this letter is directed to you. Note: I have paid in full, for both my wife and me for the whole year 2022. The letter dated March 22, 2022 is a bill for the entire year of 2023!!. This is only March, 2021. The open season for Medicare is from October to December. Pray, tell me, why are you billing me for the next year? That is one year ahead of time!! I may choose to change the insurance company during the open season considering the deceptive collection techniques of United Healthcare. By billing me one year ahead, you will also be pocketing the interest on the premium I pay !! As I noted above, I have paid in full for both my wife and me for the whole year 2022 !! The letter from Dianne Brunker, Director of Operations, without any address, dated March 22 also demands an additional payment of $318.78 for the month of December 2022 without any explanation !! 1. Why do you want me to pay for the year 2023 in March 2022? 2. Why do you want me to pay $318.78 for December 2022? I am sorry, are you all a bunch of knaves and corrupt people? Money! Money! Best Regards, Narayana Srinivasan

If I could give zero stars I would. I have an indemnity policy through UHC that is underwritten by Golden Rule Insurance, a subsidiary of UHC. By far the worst company I have ever had to deal with for healthcare coverage. I knew the policy was limited but because I am retired and not 65 yet, the choices of affordable health insurance are slim. The customer service is horrible and I have even had a customer service rep hang up on me because I asked a question she could not answer. The website almost never works and provides little information, yet in calling customer service, it always directs you to the God awful website. It has been a fight to get them to pay the limited benefits that are due under the policy. But they are never late in taking my premium. Don't let this company fool you, they are not at all about "healthcare" they are all about profit. Their Medicare Advantage through AARP is also horrible, we switched my husband to another provider after a year of banging our heads against the wall with UHC.

My mother was one of their customers. When she died, she had just paid for another month of coverage. They refused to refund the unused premiums.

This company is a sad joke, is unbelievable how bad they treat customers, regardless of heath status, just care about take your money.

I decided to use them for my supplemental health care and have found them to be terrible. I filed a si8mple claim for eyeglasses and frames. That has been a nightmare. After several emails asking if they received it and never received an answer. I filed online and three weeks later they sent me a letter that the filing was declined as I did not provide a receipt. I bought the stuff online and had an online receipt showing I paid with a credit card and I sent that to them with the original filing. So I sent them the Receipt again with the PAID portion highlighted and also sent my Report of payment from my credit card company last week. I looked in their website to find if they received it and it shows nothing just like the last time. Also, their website is horribly slow, you have to log in twice to find some information and if you try to speak to someone online you get a robot that cannot answer your questions. This outfit is terrible but it is probably because it is due to be owned by AARP which is a very bad organization also.

As a therapist I bill many insurance companies. United Healthcare is consistently the most difficult to work with and has been for at least the last decade. Their customer service representatives do their best, but the system they work with is so inefficient, at least when it comes to paying claims, that it seems to be purposeful. Maybe it’s not, maybe it’s pure incompetence. But if saying a company is inept is the most generous view, well then what does that tell you.