UnitedHealthcareReviews of unitedhealthcare.com

I AM NOT ABLE TO ACCESS MY ACCOUNT. ITS A VERY HIGH MEDICAL EMERGENCY AND THE CUSTOMER SUPPORT IS NOT ABLE TO ASSIST ME ON THE PHONE CALL. I HAVE BEEN TRANSFERREFD TO 9 DIFFERENT PEOPLE AND STILL I DONT HAVE THE ISSUE RESOLVED. THESE ARE THE NUMBERS I HAVE TALKED TO 1. 8669228266 2. 8775429239 3. 8007181293 4. 8669228266 5. 8778444999 6. 8442809822 7. 8006545667 8. 8008269781 9. 8664141959 AND I am still on the call, expecting me to be transferred to next customer support

Impossible to understand phone calls. Loud background noise, cheep phone headsets,heavy Phillipines accent,phone constantly breaking up. I had 2 other people listening in on phone call and they couldn't understand UnitedHealthcare representatives.

This complaint is about the UnitedHealthCare Insurance Company. I find them untrustworthy, unprofessional, unreliable. On Friday, November 24, 2023, I applied for supplemental insurance for 2024 through an agent of AskChapter a medicare broker company. The agent suggested AARP-UHC because the rate was $149.62. So, she took me through the underwriting process – where I answered a large number of questions. I then filled in an application and put in my signature in several places on the form. I was also required to provide my bank information including routing number and account number. I received an email from UHC on Tuesday, November 28 saying that my application was accepted and that I had been accepted for coverage at the higher premium Level 2 Rate ($433-$436, much higher than the $149.62 I had applied for). I would expect that since the rate was so high, UHC would check with me to review and confirm the rate before proceeding to charge me. But they did not check with me. I contacted the AskChapter agent and was informed that she could not help me and that I needed to contact UHC directly to cancel my plan. I contacted UHC, on December 01, 2023, at the number (1-800-630-1648) provided to me and spoke with Mecca V (ID MeccaV-12-12-023) a customer representative. I told her that I did not want to go ahead with the plan and wanted to cancel it. She told me that I would receive a cancellation letter ten days after the termination date – January 01, 2024. When I asked for an email, I was told that sending an email was not the procedure. I asked to speak to a supervisor and was connected to one after a lot of reluctance. The supervisor, David Breckman, I was connected to also indicated that sending emails was not the procedure. When I insisted on an email, he said I would get one in 24 hours. Three weeks have passed since then, and I have not gotten any email yet. It seems to me that he said what he said to get rid of me.

this insurance sucks it pays for nothing and the navigators are useless i been with united healthcare 2 yrs now they told me i had 3500 hundred dollars in dental but no one takes it i got 4 open nerves in my mouth i cant get any thing done fir it unless i fill it full of super glue myself to stop the pain they were supposed have a medi ride service to take to and from the DR appointments so when i scheduled they never showed up made me miss my appointment stay far away from this company im done with them

I do not appreciate being forced to use OptumRx. I have no idea if my meds are still good because i have no idea how long they sat in an overheated truck. If they don't start covering brick and mortar pharmacies I will be using another health insurance carrier next year. Quite honestly UnitedHealthcare, your greed is showing.

I'm paying out of pocket for a mammogram. Not sure why I am paying for insurance if they can't cover preventative care.

I had a chipped tooth and my dentist recommended a crown. The tooth holds my partial bridge. My dental coverage is $1100/year. I paid close to $2000 and the tooth was drilled down and a partial crown put on and I was scheduled for a follow-up appointment in a few weeks to get the permanent one. I got a paper from United Healthcare showing they paid about $1100. The day of my follow-up appointment I got a phone call from the dentist saying United Healthcare denied my claim and I would have to pay the remaining $1100. I did not have the money so I still have the temporary crown, for 6 weeks now. I called United Healthcare and was told the “pre-auth” approved the procedure but now it is denied. So I have a temporary crown that will not last long, a tiny fragment of a tooth left when it falls off and can’t wear my partial now because I don’t want to dislodge the temporary crown. Their dental coverage is worthless.

Horrible experience! App was not working so I called, was on the phone for hours, no one speaks English which makes for a really hard time when giving directions, tried to send me to an address that doesn’t exist because it was inside a CVS that has a separate address from the inside clinic. On the phone 5 different times for several hours total all with 101.6 fever and in the end I went to a minute clinic & paid with my credit card! I will be changing my insurance as soon as open enrollment hits! I was denied my dermatologist appointment (the day of after it took 5 months to get) even with a referral from my doctor, they would let me see the derm but he was not allowed to remove any suspicious areas which being Irish & born & raised in FL I have NEVER been to the derm without having something cancerous removed! They wanted me to go see the derm, have him note any areas of concern then have me come back, check the areas again if still of concern make a 3rd appointment to remove. So have cancer, know it’s there & do nothing, NO THANK YOU! I paid for the derm out of my pocket too. Basically with UHC I basically pay them for nothing as I end up paying for my healthcare services out of my own pocket as they appear to be useless!!