UnitedHealthcareReviews of unitedhealthcare.com

They suck. They put through a claim I never authorized. They won't do anything about it because it was paid fully. So because I don't have to pay anything, it's ok for others to commit fraud. Got it. And the rewards SUCK. I have earned 350 dollars that just disappear to nowhere because when I try to register to get my rewards, THEY SAY I DO NOT EXIST. The whole thing is a bogus scam.

The "customer advocate" was the sh*ttiest I've EVER spoken to. She came at me with the dumbest and rudest take on everything. What a complete POS.

I have worked in the dental industry for 20+ years with a variety of insurance companies. UHC is not capable of delivering quality service to their patients, specifically Medicare patients or providers. I have repeatedly received incorrect/illegal information from their representatives. I also believe UHC Medicare intends to do harm to the elderly population by making benefits inaccessible and unusable through the complicated process they have put in place for utilizing said benefits. They do not hold up their contract benefits. They prey on the elderly knowing that many struggle to have the resources necessary to navigate their complex system. UHC Medicare should have a lawsuit filed against them for elderly abuse. As a dental service provider who has worked extensively with them for decades, I can not in good faith recommend them to my patients.

Got them as Quest in Hawaii. Told to go to urgent care. No urgent care here that they cover. Told to call my dr. She had vanished from their directory. Went to choose a new dr. Called them. "We don't take united". This isn't a business, it's a scam. United- if you read this- its my legal name, Jessica Abelson, and the moment my plan flips to HMSA I'm writing a letter to the state about your LACK of covering anything, as well as fraudently listing non-included providers in your directories.

Regrettably, I must convey my continuing profound dissatisfaction with the level of service provided by GoldenRule/United HealthOne. It appears that there has been a deliberate oversight of pertinent information by their organization time and time again, resulting in a disruption of my coverage and an unjust increase in my monthly premium. This experience has been nothing short of distressing, and I have resolute in my commitment to pursuing the necessary escalations to safeguard my interests. Unfortunately, I don't think most people have the knowledge and tenacity to continue the letter writing and escalations to to and including the CEO level. The policy you describe sounds more like a form of extortion than genuine insurance. The exorbitant monthly fees coupled with a super high deductible create a scenario where individuals are essentially paying a hefty sum for coverage that only kicks in during extreme circumstances such as cancer or major traumatic injuries. This approach prioritizes profit over the well-being of policyholders and exacerbates the financial burdens already faced by many Americans. It's disheartening that companies like GoldenRule/United HealthOne can operate in a manner that seems to exploit and take advantage of the American population. This is not just an issue with one company but reflects systemic flaws within the American healthcare system and government oversight. The lack of regulation and accountability allows for these practices to persist, ultimately harming individuals who rely on these services for their health and well-being. Overall, my experience highlights the urgent need for comprehensive reform within the American healthcare system to ensure that individuals receive fair and affordable coverage without being subjected to predatory practices by insurance companies such as what I have experienced with GoldenRule/United HealthOne.

I just enrolled in United Healthcare this year. I had an appointment with a specialist on January 3rd, which I had set up months before, so I called on January 2nd to ask if I should postpone my appointment until I had my primary doctor write a referral since my policy said this was required. The lady on the phone said to go ahead and she would waive the required referral. So I had my appointment and they denied it saying I didn't have a referral. I spent hours calling and each time they said they would fix it and pay. After 4 phone calls and about an hour each time, they ultimately said I would have to make an appeal, which would require me to fill out a lengthy form and a letter explaining everything. At this point, I paid the doctor bill because I just couldn't spend any more time with this. Terrible start to my new insurance. Will change insurance company at my first availability.

If I could rate ZERO STARS, I surely would. I have been on this AARP Medicare Plan for 31 days in January 2024. This company puts you through the “SIT AND SPIN CYCLE, which is a ploy, I’m fully convinced, to keep you from accessing your healthcare. You reach one person, answer every verification question, to be able to ask your question, just to be shuffled somewhere else. Then, same process, next call rep, rinse later and repeat! I spent at least two hours going from a total of 6 call reps. This is nonsense! Why are we paying our premiums, and wasting our precious life each day, to access our healthcare, IN SPITE OF OUR HEALTHCARE!! I recently read on the internet that “Unitedhealthcare is the Crown Jewel of Healthcare”. Who ever wrote that article must not be a member! I sat and spun filing a prior authorization for a generic, highly effective, low cost drug that wasn’t on their formulary. The drug was about $100/30 day supply.Too much! I had my doctor submit a prior authorization, for a cost of $97/30 day supply. What? My last insurance was with Medicare, and I received the drug for zero cost, every month. Not this cheapskate insurance! My tier exception came back approved for October 2024, while it’s only January 2024. Then somehow, it was approved, while simultaneously being denied. It was approved for $97/30 day supply! Wow! What a great deal. Not! Then I received a letter that it was denied, due to being a non-formulary drug. This company has tried to make me lose my mind, as their business practices are unethical, profited driven, and actually, keep you from actually using your healthcare. Jump ship now if you can. Unitedhealthcare is a TRAIN WRECK. I have made at least 50 hours worth of phone calls this 31 WONDERFUL days to GET A WHOLE OF NOTHING! I DO NOT recommend UNITEDHEALTHCARE! ❌❌❌

UHC discriminates against disabilities. They do not help those who have limitations. They will not assist you when you call them. I have vision and memory deficits. They instead decide that it is best to have you do everything yourself. So I decided it was best to file a Civil Rights Discrimination Complaint.