United Car CareReviews of unitedcarcare.com

This place is listed as less than 1.5 stars on BBB, so how is it so skewed here? Company is a scam. Refusing to cover components specifically listed in the covered items section. You cant call them, it just puts you in a never ending that works down to 1 minute left, then goes back to 20+, for 3 HOURS!!! DO NOT purchase from these guys. Its just another fly by night company making big promises and not following through.

Everything that was and is being done to the car has being done just waiting for the transmission to arrive to put in the car!! Thanks

Very easy no questions asked they just paid the repair bill.

United car care had bayview cadillac break down my engine 4 different times on 4 different inspections just to deny claim.United car care said the reason to deny claim was that a bolt was found in cylinder 6(reason to get out the claim in my view). After going back and forth Kevin agreed to pay 75% of claim . Now my escalade is sitting at the dealership with a $4973 bill.The situation is a nightmare I purchased the warranty for $5000 so problems like this i wouldn't have to worry about when i brought the escalade in jun 2022 from Hgreg with 75k miles and the motor failed at 114k miles which is still under extended warranty. Been without my Escalade since 2/27/24 as of now its 8/01/24. The escalade is the family vehicle I NEED IT BACK! I will file a complaint with the department of insurance if i can't get a resolution. Last 6 of VIN 151717

Daniel, Katie and others in the service department are top notch. We were late and they still took care of us as if we were the most important customers of the day. The service was more than expected.

Utterly unprofessional, if I could give -037 stars I would. Absolutely disappointing and devastating. Horrible customer service, every person I talked to had a massive attitude. People hung up on me. Not covering the issues even though I have platinum coverage. This took a major poll on my mental health and completely ruined my life.

Purchased one of the most expensive plans. One lower than the best. I believe platinum. Head gasket blew and they won’t cover it. They want me to pay more than have the cost of 5500…. Ryan was horribly rude and even hung up on me.

Great experience took my car Into the dealership because of a light warning on my dashboard regarding my seat. Kennel Ford contacted. United car care to see what was covered on the extended warranty. It was fast and efficient and seamless. Great customer service. Thank you so much.