UNIT 1Reviews of unit1gear.com

Response from UNIT 1Jan 30, 2025

Thanks so much, Phil! We're thrilled you love the product and had a great experience with our support team. We stand by our gear and our customers, so we're always here if you need anything. We'll be sure to pass your shoutout to Maria—she'll love to hear it! Enjoy your new TORCH backpack! 🔥

Response from UNIT 1Jan 29, 2025

Hi Zelma, Thank you so much for your kind words! We are really glad we could get everything sorted out, and we appreciate your patience throughout the process. It’s great to hear that your remote is finally working, and we hope you enjoy using your FARO helmet when the weather warms up! If you ever need anything else, don’t hesitate to reach out. Ride safe and have fun! 😊 The UNIT 1 Team

Response from UNIT 1Jan 23, 2025

Hi! Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our support team. If there’s ever anything else we can assist you with, don’t hesitate to reach out. Wishing you safe and happy rides! 🚴‍♂️

Response from UNIT 1Jan 22, 2025

Hi Peter, Thank you for taking the time to share your experience with UNIT 1! We're thrilled to hear that our customer support could turn things around for you. We understand how frustrating it can be when things don’t work as expected, especially after waiting so long for a product you believed in. Maria and the rest of our team are dedicated to ensuring every customer feels heard and supported, so it’s wonderful to know that our efforts made a difference. Your kind words motivate us to continue improving both our products and the service we provide. If there’s anything else we can assist you with, don’t hesitate to reach out—we’re always here to help. Thank you for being part of the UNIT 1 community!

Response from UNIT 1Jan 17, 2025

Hi Bertie, Thank you so much for taking the time to share your experience and for your kind words about our products and support! We’re thrilled to hear that the TORCH 1 backpack and lights have served you so well, especially for such a unique use case with your wheelchair. It’s always inspiring to see how our gear adapts to different needs. We’re glad we could help resolve the issue with your light clip—your feedback and satisfaction are incredibly important to us. I’ll also be sure to pass along your kind words to the rest of the team; they’ll be delighted to hear this! We truly appreciate your feedback on the app. It’s still a work in progress, and input like yours is invaluable as we continue improving its functionality and user experience. Thank you for your patience as we work to streamline it further. If you ever need anything else, we’re always here to help. Wishing you many more adventures ahead with your UNIT 1 gear! Best regards, The UNIT 1 Team

Response from UNIT 1Jan 16, 2025

Hi Johan, Thank you so much for your kind words and for sharing your experience with the AURA helmet! We’re so glad to hear that it kept you safe during your accident—that’s exactly what we strive for with every product we make. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Wishing you many more safe and breezy rides ahead!

Response from UNIT 1Jan 16, 2025

Hi Charles, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honesty and are sorry to hear that your experience hasn’t met your expectations so far. Your feedback is incredibly valuable, and we’d love the opportunity to make things right. We’d like to schedule a call with you to better understand the issues you’ve encountered and discuss how we can improve your experience. If you’re open to it, you can book a time that works best for you at this link: https://calendly.com/d/cqbb-tyn-6hs/customer-support-session?month=2025-01 We’re confident we can address your concerns and provide solutions to help you get the most out of your helmet and accessories. Thank you again for your feedback—it’s what helps us grow and improve. Looking forward to hearing from you! Best regards, The UNIT 1 Team

Response from UNIT 1Jan 10, 2025

Hi Barry, Thank you so much for sharing your experience! We’re thrilled to hear that everything worked out smoothly and that our team was able to keep you informed during the delivery process. We understand how important clear communication is, and we’re glad we could provide the reassurance you needed. It’s fantastic to know that you’re loving your helmet and that it’s proving to be the best one you’ve owned! We’re grateful for your support and kind words about our craftsmanship. If you ever need anything else, don’t hesitate to reach out. Wishing you many safe and enjoyable rides ahead! 🚴‍♂️ UNIT 1 Team