Unique Fitness ConceptsReviews of uniquefit1.com

Easy ordering now will have to wait until I receive my order.

Fair pricing and prompt service

Admittedly my initial impression wasn't all that great after I ordered and a significant amount of time went by without hearing anything regarding the status of my order besides the initial receipt confirmation that was emailed to me on the day of online purchase. I understood it was going to take longer than usual due to COVID-19 but I anticipated to hear updated status on my order regularly which initially did not occur. However, it was the direct efforts of Ms. Livingston and Ms. Malcolm who turned my entire impression around about this company and their quality of customer service. These ladies really cared about my order and took a vested interest in me after I got in contact with them. Despite the length of time it took to receive my order, these two ladies kept in contact with me through direct email communication on the status of my order a couple of weeks before it finally arrived. They gave me direct contact capability with them through their individual company email addresses. It was because of their extreme care for customer service and timely responsiveness that my confidence grew and that my order was going to be delivered and UFC had not forgotten about me. Just shy of five stars only because of the time it took but my deepest thanks to these two individuals for keeping me informed along the way. It's solely because of them on why I would go back to this company to meet any other future needs. Thank you! - Joe :)

Product delivered was very good, however, it was communicated to me that when i ordered the product that it would take 7-10 biz days to be delivered due to the virus. It actually took much longer than this time frame to receive the product. When i contacted a service rep 3 weeks after ordering they told me the product would be delivered to me at an indefinite time period due to the virus, although I received the product the next day. After one week after receiving the product i received an email stating the product had just shipped and to expect it soon. Many problems with logistics but everything else was good.

Unfortunately I had to cancel my order because I ordered the wrong size items. Mr. Eddie Levit was extremely helpful with processing my refund. Thank you.

Just received my weights last week! I’m super happy with them and despite the delays due to covid19 customer service did well with updating me with shipping information

The shipping was a little delayed - by a few weeks due to the COVID-19 pandemic - finally received my product. Am very happy with the product.

Good. Communication difficult at first. Great follow up