Unique Fitness ConceptsReviews of uniquefit1.com

I'm used to top quality rowers, either in the GYM or home. I wanted to try a water rower and I bought this machine based on the 5* reviews - it couldn't have been more misleading. The machine seems to be sturdy, but only time will tell if it's made to last. The resistance is very good and gives you a good workout. CONS: (1)My tank is translucent gray and so is the water level indicator (seriously HD?). Useless to say you can't see the level. (2) Adding / removing water is a nightmare. (3) The LCD is the poorest quality HD could've found available in the market. It measures distance, intensity, time - but I would trust time only. And don't touch it because the screen is a thin piece of plastic. (4) If you really care about accurate counts, calories, etc.. (I do) don't even try it. It will be a wasted money. (5) $US700 for it is an outrageous price. Maybe $300 would be more appropriated. If you're seasoned rower and is used to quality rowers don't waste money and time on this machine. For the same price (or a bit more) you can find much superior product. Exemple, Concept 2D for $US900 for home use, average an hour/day, it will last your lifetime - the National Olympic Rower team use Concept for their training for a reason.

It took for ever to get my purchase and the company did not keep in touch with me regarding any updates on my order or possibility of when it would arrive.

I tried to cancel this order at least 4 weeks before it arrived. It was ordered in March with a delivery date of April 15th. Once I saw that delivery date, I emailed the vendor and said cancel my order. I assumed my order was cancelled. It wasn't as I was notified of a delivery where I had to be home and had to sign for the shipment. The rack came damaged with the finish of it flaking off. I don't think it is even possible to return it so I am stuck with it. I have put duck tape on it as it cut my finger. Don't buy this.

Ordered a dumb bell set March 22nd Still havent received...At this point I guess I call customer service to further aggravate myself...

Products are great their customer service and responsiveness is horrible. I understand they are super busy recently and most of the items they have are back-ordered, that's to be expected. What's not expected is 5 unanswered e-mails over the course of 6 weeks. I was only inquiring on when to expect my order. Then out of the blue, half of my order showed up about a month late, yet no word on the other half. The website says my order is complete, I assure it is not, I only have half of it. There is zero tracking information and two weeks after the first half of my order was delivered, I still have no idea when or if I'll get the other half. You may pay a little more at a different retailer, but I'd recommend someone else right now. Every other fitness equipment retailer I've dealt with, as I'm setting up a home gym due to COVID-19, has at least returned my emails and let me know what was happening and that my items were back-ordered and an estimate on when to expect them. That is all I've asked for. I know things are crazy right now, but at least return ONE email over the course of 6 weeks. These guys got my money and then zero communication.

The delivery schedule was deceptive at best. The product was supposed to ship out within so many days and all that was delivered was a tee shirt. Apparently the remainder of the order is still sitting at the shipping company awaiting delivery. When I called unique fitness they were very polite but also seemed to know exactly what the problem was and had no new information. Under the COVID circumstances I can understand a delay but the website needs to be updated as it's incorrect and misleading. At this time no one could give me a shipping time frame.

It’s been several weeks and I still have not received my order. I understand they would be delays with covid-19 but this is extreme. I finally received the tracking email, which originally had a delivery date of 3/31/19. That date passed and since then has read pending receiving products from Unique fitness concepts. FedEx has no delays right now, so this is completely on the company. I will be calling for a refund of my order soon if my weights aren’t on the way shortly. We’re going on a month.

Shipment still not received